Louis Vuitton Team Manager - Client Services

Louis Vuitton, a prestigious brand within the LVMH conglomerate, epitomizes luxury and innovation in the fashion and leather goods sector. As part of LVMH, Louis Vuitton offers a dynamic and enriching work environment where employees are encouraged to excel and contribute to the brand's legacy of excellence.

1. Manage advisors on daily operations and handle escalated cases across various channels.
2. Lead the team by embracing an omnichannel and client-centric strategy.
3. Enhance team performance through onsite coaching for Client Advisors and Senior Client Advisors.
4. Plan and execute relevant promotions to achieve Customer Service KPIs.
5. Utilize quantitative and qualitative feedback for personalized training of advisors.
6. Drive clienteling projects to offer exceptional experiences in alignment with the Central team.
7. Perform proactive outreach to enhance client relationships and support business growth.
8. Leverage CRM skills to increase client engagement, recruitment, and retention.
9. Conduct outbound calls to reinforce the omnichannel journey by understanding client needs.
10. Collaborate with Ecommerce and Retail on reporting issues to improve the omnichannel shopping experience.
11. Execute staff coverage and scheduling based on estimated call volumes and targets.
12. Collaborate with cross-functional teams including Logistics, IS&T, Human Resources, and Store Managers.
13. Handle administrative operations including HR and overtime management.
14. Prepare daily, weekly, and monthly reports on sales, call KPIs, and other related topics.

1. Bachelor’s degree

1. Minimum 7 years in Customer Service or Call Center with managerial experience preferred.
2. Process-oriented with the ability to manage long-term and short-term projects concurrently.
3. Strong interpersonal skills with a client-first approach and high empathy.
4. Excellent problem-solving abilities and motivational skills for team development.
5. Demonstrated leadership to influence and motivate a team towards achieving results.
6. Excellent verbal and written communication skills.
7. Flexibility to work some nights, weekends, and holidays.
8. Advanced knowledge of Microsoft Suite, including Excel.
9. Exposure to Client Services Systems such as Salesforce preferred.
10. Proficiency in business-level English, both written and oral, preferred.

Minimum 5 years in luxury customer service or client advisory roles, preferably in retail, fashion technology companies, or hospitality.

Bachelor’s degree

Employees enjoy a comprehensive benefits package, including opportunities for professional development and career advancement within the LVMH group.

Louis Vuitton fosters a culture of innovation, excellence, and inclusivity, encouraging employees to contribute to the brand's legacy while developing their careers within the supportive environment of the LVMH group.