Louis Vuitton Team Manager - Client Services

Brussels • Belgium

Tuesday, April 8, 2025

Louis Vuitton, a prestigious brand under the LVMH conglomerate, is renowned for its unparalleled craftsmanship and innovation in the luxury fashion industry. As part of LVMH, Louis Vuitton offers a dynamic and enriching work environment that fosters creativity and excellence.

1. Lead and inspire a team of Client Advisors, fostering a culture of sophistication and exceptional service.
2. Coach and develop team members through personalized action and development plans, providing constructive feedback.
3. Analyze sales trends and client feedback to develop innovative strategies for luxury retail service.
4. Champion high-quality client interactions across calls and digital platforms, ensuring alignment with Louis Vuitton's standards.
5. Strategically manage call flow operations while maintaining a client-centric approach.
6. Coordinate with Performance Management for optimal staffing during peak seasons.
7. Oversee quality assessments across all communication channels to refine client interactions.
8. Support and drive key initiatives under the guidance of the CSC Manager.
9. Collaborate with HR to nurture talent, focusing on performance reviews and career progression.

1. Fluency in English and native fluency in one or more of the following languages: French, Dutch, Italian, Spanish, German, or a Nordic language.
2. Proven leadership experience in customer service or call center environments, ideally within the luxury sector.
3. Flexibility to work shifts, including weekends and public holidays.

1. Advanced proficiency in MS Excel and reporting/analytics tools such as PowerBI.
2. Strong analytical skills.
3. Excellent communication abilities across all levels of business.

Minimum of 3 years of leadership experience in customer service or call center environments, preferably within the luxury sector.

Louis Vuitton offers a comprehensive benefits package, including opportunities for career advancement within the LVMH group.

Louis Vuitton prides itself on a culture of excellence, innovation, and luxury. The company values creativity and offers a collaborative environment where employees are encouraged to grow and develop their skills.