Louis Vuitton Team Manager

Brussels • Belgium

Monday, September 1, 2025

Louis Vuitton, a prestigious brand within the esteemed LVMH conglomerate, is synonymous with luxury, elegance, and unparalleled craftsmanship. As a leader in the fashion and leather goods industry, Louis Vuitton offers a dynamic and enriching environment for professionals seeking to contribute to a legacy of excellence. The brand is committed to fostering innovation and creativity while maintaining its heritage of quality and sophistication.

1. Lead and inspire a team of Client Advisors, fostering a culture of sophistication and exceptional service.
2. Coach and develop the team through personalized action and development plans and constructive feedback.
3. Analyze sales trends and client feedback to develop innovative strategies for luxury retail service.
4. Champion high-quality client interactions across calls and digital platforms, ensuring alignment with Louis Vuitton's prestigious standards.
5. Strategically manage call flow operations while upholding a client-centric approach that exceeds service expectations.
6. Manage traffic flow, coordinating with Performance Management for optimal staffing during peak seasons.
7. Oversee quality assessments across all communication channels to refine client interactions continuously.
8. Support and drive key initiatives under the guidance of the CSC Manager.
9. Collaborate with HR to nurture talent within the team, focusing on performance reviews and career progression.

1. Fluency in English and German.
2. Proven leadership experience in customer service or call center environments, ideally within the luxury sector.

1. Advanced proficiency in MS Excel and other reporting/analytics tools such as PowerBI.
2. Strong analytical skills paired with excellent communication abilities across all levels of business.

Minimum of 3 years of leadership experience in customer service or call center environments, preferably within the luxury sector.

The position offers opportunities for career advancement within a globally recognized luxury brand, along with a supportive and enriching work environment.

The workplace culture at Louis Vuitton is one of innovation, creativity, and dedication to excellence. Employees are encouraged to bring their unique perspectives and skills to the table, fostering an environment of collaboration and growth. The brand values its heritage while embracing modernity, offering a dynamic setting for professional development.