Louis Vuitton Team Manager

Louis Vuitton, a prestigious name in the luxury fashion industry, is part of the LVMH conglomerate, renowned for its commitment to excellence and innovation. As an employer, Louis Vuitton offers a dynamic and sophisticated work environment where employees are encouraged to excel and contribute to the brand's legacy of quality and craftsmanship.

1. Lead and inspire a team of Client Advisors, fostering a culture of sophistication and exceptional service.
2. Coach and develop the team through personalized action and development plans and constructive feedback.
3. Analyze sales trends and client feedback to develop innovative strategies that maintain a competitive edge in luxury retail service.
4. Champion high-quality client interactions across calls and digital platforms, ensuring alignment with Louis Vuitton's prestigious standards.
5. Strategically manage call flow operations while maintaining a client-centric approach that exceeds service expectations.
6. Manage traffic flow and coordinate with Performance Management for optimal staffing during peak seasons.
7. Oversee quality assessments across all communication channels to continuously refine client interactions.
8. Support and drive key initiatives under the guidance of the CSC Manager.
9. Collaborate closely with HR to nurture talent within the team, focusing on performance reviews and career progression.

1. Fluency in English and German
2. Proven leadership experience in customer service or call center environments, ideally within the luxury sector.
3. Flexibility to work shifts, including weekends and public holidays.

1. Advanced proficiency in MS Excel and other reporting/analytics tools such as PowerBI
2. Strong analytical skills
3. Excellent communication abilities across all levels of business

Minimum of 3 years in a leadership role within customer service or call center environments, preferably in the luxury sector.

Louis Vuitton offers a sophisticated work environment with opportunities for career progression and professional development, along with the prestige of working for a leading luxury brand.

Louis Vuitton fosters a culture of sophistication, innovation, and excellence, encouraging employees to contribute to the brand's legacy of quality and craftsmanship. The work environment is dynamic, with a focus on nurturing talent and promoting career growth.