Louis Vuitton Team Manager

Brussels • Belgium

Tuesday, March 18, 2025

Louis Vuitton, a distinguished name in the luxury fashion industry, is globally celebrated for its timeless elegance and exceptional craftsmanship. As part of the LVMH Group, Louis Vuitton offers unparalleled career opportunities and access to industry-renowned training. The brand is committed to delivering superior customer service experiences across the EMEA region, ensuring every client interaction reflects its prestigious legacy.

1. Lead and inspire a team of Client Advisors, fostering a culture of sophistication and exceptional service.
2. Coach and develop the team through personalized action plans and constructive feedback.
3. Analyze sales trends and client feedback to develop innovative strategies for luxury retail service.
4. Ensure high-quality client interactions across calls and digital platforms, aligning with Louis Vuitton's standards.
5. Manage call flow operations strategically while maintaining a client-centric approach.
6. Coordinate with Performance Management for optimal staffing during peak seasons.
7. Oversee quality assessments across communication channels to refine client interactions.
8. Support and drive key initiatives under the guidance of the CSC Manager.
9. Collaborate with HR to nurture talent, focusing on performance reviews and career progression.

1. Proven leadership experience in customer service or call center environments, ideally within the luxury sector.
2. Flexibility to work shifts, including weekends and public holidays.
3. Advanced proficiency in MS Excel and other reporting/analytics tools such as PowerBI.
4. Strong analytical skills paired with excellent communication abilities across all levels of business.

1. Leadership and team management
2. Customer service excellence
3. Analytical and strategic thinking
4. Proficiency in MS Excel and PowerBI
5. Excellent communication skills
6. Fluency in English and French (Dutch is a plus)

Proven leadership experience in customer service or call center environments, ideally within the luxury sector.

The position offers a generous benefits package, including medical coverage, a private retirement/insurance plan, an employee referral bonus program, and employee discounts. Employees will have access to industry-renowned training and career opportunities within Louis Vuitton and the LVMH Group.

Louis Vuitton fosters a culture of sophistication and excellence, where employees are inspired by talented leaders within the luxury market. The company is dedicated to nurturing talent and providing career progression opportunities, ensuring a collaborative and dynamic workplace environment.