Louis Vuitton Team Manager

Brussels • Belgium

Friday, March 14, 2025

Louis Vuitton, a distinguished brand within the Fashion & Leather Goods sector, is part of the globally renowned LVMH conglomerate. As a leader in luxury, Louis Vuitton is synonymous with elegance, innovation, and superior craftsmanship, offering a dynamic and rewarding environment for its employees.

1. Lead and inspire a team of Client Advisors, fostering a culture of sophistication and exceptional service.
2. Coach and develop the team through personalized action and development plans and constructive feedback.
3. Analyze sales trends and client feedback to develop innovative strategies that maintain the forefront of luxury retail service.
4. Champion high-quality client interactions across calls and digital platforms, ensuring alignment with Louis Vuitton's prestigious standards.
5. Strategically manage call flow operations while upholding a client-centric approach that exceeds service expectations.
6. Manage traffic flow, coordinating with Performance Management for optimal staffing during peak seasons.
7. Oversee quality assessments across all communication channels to continuously refine client interactions.
8. Support and drive key initiatives under the guidance of the CSC Manager.
9. Collaborate closely with HR to nurture talent within the team, focusing on performance reviews and career progression.

1. Fluency in English and one Nordic language (Danish, Swedish, Norwegian, or Finnish).
2. Proven leadership experience in customer service or call center environments, ideally within the luxury sector.
3. Flexibility to work shifts (from 8am to 8pm), including weekends and public holidays.

1. Advanced proficiency in MS Excel and other reporting/analytics tools such as PowerBI.
2. Strong analytical skills paired with excellent communication abilities across all levels of business.

Minimum of 3 years in a leadership role within customer service or call center environments, preferably in the luxury sector.

Employees enjoy a comprehensive benefits package, including opportunities for career advancement within the prestigious LVMH group.

The workplace culture at Louis Vuitton is characterized by a commitment to excellence and innovation, fostering an environment where creativity and collaboration thrive. Employees are encouraged to develop their skills and grow within the company, supported by a strong focus on career progression and personal development.