Louis Vuitton Team Manager

Brussels • Belgium

Friday, March 14, 2025

Louis Vuitton, a prestigious brand under the LVMH conglomerate, is renowned for its unparalleled craftsmanship and innovative designs in the luxury fashion and leather goods sector. As part of LVMH, Louis Vuitton offers a dynamic and inspiring work environment, fostering creativity and excellence in its employees.

1. Lead and inspire a team of Client Advisors, fostering a culture of sophistication and exceptional service.
2. Coach and develop team members through personalized action and development plans and constructive feedback.
3. Analyze sales trends and client feedback to develop innovative strategies that maintain a leading edge in luxury retail service.
4. Champion high-quality client interactions across calls and digital platforms, ensuring alignment with Louis Vuitton's prestigious standards.
5. Strategically manage call flow operations while maintaining a client-centric approach that exceeds service expectations.
6. Coordinate with Performance Management for optimal staffing during peak seasons.
7. Oversee quality assessments across all communication channels to continuously refine client interactions.
8. Support and drive key initiatives under the guidance of the CSC Manager.
9. Collaborate closely with HR to nurture talent within the team, focusing on performance reviews and career progression.

1. Fluency in English and proficiency in another language such as French, Spanish, Italian, German, Danish, Swedish, Norwegian, Finnish, or Polish.
2. Proven leadership experience in customer service or call center environments, ideally within the luxury sector.
3. Flexibility to work shifts, including weekends and public holidays.

1. Advanced proficiency in MS Excel and other reporting/analytics tools such as PowerBI.
2. Strong analytical skills paired with excellent communication abilities across all levels of business.

Minimum of 3 years of leadership experience in customer service or call center environments, preferably within the luxury sector.

Employees enjoy a comprehensive benefits package, including opportunities for career progression, professional development, and access to exclusive company events.

Louis Vuitton fosters a culture of excellence, creativity, and innovation, where employees are encouraged to push boundaries and contribute to the brand's legacy of luxury and sophistication. The workplace environment is dynamic and collaborative, promoting personal and professional growth.