Louis Vuitton Team Lead, Client Service Center

Irving • USA

Monday, May 19, 2025

Louis Vuitton, a distinguished name in luxury fashion since 1854, is part of the LVMH Group, a global leader in luxury goods. As an employer, Louis Vuitton is committed to fostering a culture that celebrates individuality and professional equality. The brand offers a dynamic work environment with opportunities for career advancement and industry-leading training, ensuring employees are well-equipped to thrive in the luxury and retail sectors.

1. Supervise daily activities of Client Advisors managing customer interactions via phone, email, chat, and social media.
2. Enhance business opportunities and resolve complex client issues while upholding Louis Vuitton Promise standards.
3. Create an environment that supports open communication with Client Advisors and provide backup coverage for communication channels as needed.
4. Encourage the team through consistent coaching and training to drive business results and foster team spirit and collaboration.
5. Establish rapport and ensure strong follow-up skills that contribute positively to peer relationships and provide valuable input.

1. Minimum of 3 years of experience in leadership roles, preferably within the retail sector.

1. Excellent verbal and written communication skills.
2. Solution-oriented approach with creativity in problem-solving.
3. Ability to work autonomously in a high-volume, multi-tasking environment.
4. Adaptability in handling ambiguous situations and reacting swiftly to evolving dynamics.

A minimum of 3 years in leadership roles, ideally within the retail sector, demonstrating the ability to guide and motivate teams effectively.

Louis Vuitton offers a generous benefits package, unparalleled career development opportunities both locally and globally, and industry-leading training in the luxury and retail environment.

Louis Vuitton promotes a culture that values uniqueness and professional equality. The company is dedicated to creating an inclusive workforce through meaningful strategies and initiatives that go beyond symbolic measures. Employees are encouraged to contribute their distinct strengths to a vibrant and supportive team environment.