Louis Vuitton Team Lead, Client Experience

Irving • USA

Tuesday, July 29, 2025

Louis Vuitton, a prestigious name in luxury fashion since 1854, is part of the LVMH conglomerate, renowned for its commitment to creativity and innovation. As an employer, Louis Vuitton is dedicated to fostering a diverse and inclusive environment where every employee is valued for their unique contributions. The company offers unparalleled career development opportunities and industry-leading training, ensuring employees are well-equipped to thrive in the luxury retail sector.

1. Supervise day-to-day activities of Client Advisors handling customer contacts via phone calls, emails, chat, and social media.
2. Enhance business opportunities and resolve complex client situations while maintaining Louis Vuitton Promise standards.
3. Create an environment that supports open communication with Client Advisors and provide backup coverage for communication channels as needed.
4. Encourage the team through consistent coaching and training to drive business results while fostering team spirit and collaboration.
5. Establish rapport and ensure strong follow-up skills that contribute positively to peer relationships and provide valuable input.

1. Minimum of 3 years of experience in leadership roles, preferably within the retail sector.
2. Ability to work onsite at the Legacy 1854 location in Irving, TX.
3. Flexibility regarding work hours, with availability during weekends, evenings, and holidays.

1. Excellent verbal and written communication skills.
2. Solution-oriented approach with creativity in resolving issues.
3. Ability to work autonomously in a high-volume, multi-tasking environment.
4. Adaptability in handling ambiguous situations and reacting swiftly to evolving dynamics.

Minimum of 3 years in leadership roles, preferably within the retail sector.

Generous benefits package, unparalleled career development opportunities both locally and globally, and industry-leading training.

Louis Vuitton is committed to celebrating uniqueness and promoting professional equality. The company respects the individuality of each employee and provides the means for everyone to find their place and prosper. The culture is passionate about meaningful strategies aimed at crafting an inclusive workforce.