Louis Vuitton Store Trainer

Louis Vuitton, a prestigious name in the luxury fashion industry, is part of the LVMH group, a global leader in luxury goods. The brand is renowned for its commitment to excellence and innovation, offering a dynamic and inspiring work environment that fosters professional growth and development.

1. Develop and support retail teams in delivering exceptional customer experiences to contribute to store success.
2. Implement company-wide strategies locally by training and coaching Client Advisors to authentically represent brand values, culture, and products.
3. Collaborate closely with Store Managers to execute training pathways and empower retail teams for continuous improvement in client experience.
4. Define and manage rollout plans to address store needs, focusing on sales training, product knowledge, and active coaching.
5. Spend approximately 80% of time in stores conducting coaching sessions and in-store training in small groups.
6. Build and promote a culture of in-store coaching, focusing on Client Advisors and their individual development needs.
7. Observe customer interactions on the floor, using active listening and targeted questioning to coach team members in developing their own solutions.
8. Support Store Managers in creating individual coaching plans based on team gap analyses and coaching teams in sales competencies.
9. Provide continuous feedback to Store Managers and HR on individual team member performance and development.
10. Utilize Voice results for individual development and to identify and improve causes of customer satisfaction or dissatisfaction.
11. Implement central training initiatives through sustainable in-store coaching and promote strong shop floor presence and positive recognition.
12. Conduct and moderate product training sessions, including new product launches, in collaboration with the Merchandising Team.
13. Develop competencies in silhouette building by combining product knowledge and sales techniques to optimize cross-selling.
14. Use role-playing and on-the-floor coaching to sustainably enhance customer value.
15. Ensure full transparency for Store Management regarding training activities, including progress, necessary actions, challenges, and recommendations.
16. Manage, track, and evaluate the quality and effectiveness of all in-store training in close collaboration with Store Management and through continuous presence on the sales floor.
17. Identify and develop potential training talents within stores to support and coach others.
18. Responsible for the in-store LMS, including complete documentation of all training and ensuring Store Management's tool proficiency.
19. Ensure a uniform and structured onboarding for all new employees.
20. Coordinate closely with HR for proactive personnel and onboarding planning.
21. Regularly communicate with trainees, providing feedback on progress to employees, their supervisors, and HR during onboarding and training phases.
22. Serve as a platform for sharing experiences and best practices between stores in coaching initiatives and programs.
23. Exemplify company policies and processes.
24. Deliver excellent personal service and adhere to Louis Vuitton grooming and service standards.

1. Professional experience in training or adult education, ideally in the retail, hospitality, or service sector.
2. Successfully completed trainer certification.
3. Strong affinity for the retail and luxury segment.
4. Strong identification with the Louis Vuitton brand and its values.
5. Enthusiasm for customer-oriented consulting and excellent customer service.
6. Excellent communication skills with fluency in German and English.
7. Strong interest in the digital world and social media.
8. Positive demeanor with a confident and motivating presence.
9. Entrepreneurial mindset with strong initiative and reliability.

1. Coaching and mentoring
2. Customer service excellence
3. Communication and interpersonal skills
4. Product knowledge and sales techniques
5. Training program development
6. Team collaboration
7. Performance feedback
8. Digital literacy and social media savvy

A minimum of 5 years of professional experience in training or adult education, preferably within the retail, hospitality, or service industries.

Trainer certification

Employees enjoy a dynamic work environment with opportunities for professional growth, exposure to luxury fashion, and the chance to work with a globally renowned brand.

Louis Vuitton fosters a culture of excellence, innovation, and collaboration, where employees are encouraged to develop professionally and contribute to the brand's legacy of luxury and quality. The company values diversity and inclusivity, ensuring a supportive and inspiring workplace.