Louis Vuitton Spanish-Speaking Client Advisor

Louis Vuitton, a prestigious name in the luxury fashion industry, is globally recognized for its timeless elegance and exceptional craftsmanship. As part of the LVMH conglomerate, Louis Vuitton Services Europe (LVSE) is dedicated to delivering unparalleled customer service experiences across the EMEA region. The company is committed to diversity, inclusion, and sustainability, integrating these values into every aspect of its operations.

1. Strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality.
2. Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across markets.
3. Build and maintain strong relationships with clients by understanding their preferences and offering personalized recommendations.
4. Take ownership of customer concerns, ensuring their resolution through innovative approaches and collaboration with other departments.

1. Proficiency in Spanish, both verbal and written; additional language skills, such as Italian, are advantageous.
2. Background in luxury retail is a plus.

1. Excellent communication and storytelling skills.
2. Customer-first mindset with strong interpersonal abilities.
3. Detail-oriented with a passion for delivering impeccable service.
4. Ability to work on multiple tasks and meet deadlines.
5. Punctuality and time-management skills.
6. Flexibility to work shifts, including evenings, weekends, and holidays.
7. Proficiency in Microsoft Office suite and CRM software; experience with Salesforce is advantageous.
8. Interest in luxury fashion and awareness of current trends.
9. Ability to thrive in a diverse and international work environment.

Beginner level experience is acceptable, though a background in luxury retail is advantageous.

The role offers the opportunity to work in a vibrant and inclusive environment, with a focus on professional development and career progression within the luxury fashion industry.

Louis Vuitton Services Europe fosters a vibrant work culture that emphasizes diversity, inclusion, and sustainability. The company celebrates the unique perspectives and talents of its team members and is committed to environmental responsibility, ensuring that its practices contribute to a more sustainable future.