Louis Vuitton Spanish-Speaking Client Advisor

Louis Vuitton, a distinguished name in the luxury fashion industry, is celebrated for its timeless elegance and unparalleled craftsmanship. As part of the LVMH conglomerate, Louis Vuitton Services Europe (LVSE) is dedicated to delivering exceptional customer service experiences across the EMEA region, fostering a culture of excellence and innovation.

1. Strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction, service quality, and client retention with a sales-driven mindset.
2. Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across markets.
3. Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations.
4. Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments to solve issues efficiently and enhance the overall customer experience.

1. Excellent communication skills in Spanish, both verbal and written (proficiency in additional languages such as Italian is a strong advantage).
2. Strong sales and storytelling skills.
3. Demonstrated Customer First mindset and strong interpersonal skills with the ability to engage effectively with clients.
4. Highly motivated, energetic, and inspirational team player.
5. Detail-oriented mindset with a passion for delivering impeccable service and exceeding customer expectations.

1. Proficiency in Microsoft Office suite and CRM software (experience with Salesforce is advantageous).
2. Ability to work on multiple tasks and deliver results to agreed schedules.
3. Punctuality and time-management skills, ensuring reliability and efficiency.
4. Flexibility to work shifts, including evenings, weekends, and holidays, to accommodate client needs across different markets.
5. Background in luxury retail is a plus.
6. Keen interest in luxury fashion and awareness of current trends is a plus.
7. Ability to thrive in a diverse and international work environment, leveraging multicultural perspectives to enhance collaboration and innovation.

Beginner level experience in customer service, preferably within the luxury retail sector.

Louis Vuitton Services Europe offers a dynamic work environment that celebrates diversity and inclusion, providing opportunities for professional growth and development. Employees are part of a forward-thinking team committed to sustainability and innovation.

Louis Vuitton Services Europe fosters a vibrant and inclusive work culture, emphasizing diversity and sustainability. The company is committed to integrating environmental responsibility into its operations and values the unique perspectives and talents of its team members.