Louis Vuitton Senior Specialist - Client Insight & Clienteling

Louis Vuitton, a prestigious brand under the LVMH conglomerate, is renowned for its unparalleled craftsmanship and innovative spirit in the luxury fashion industry. As a leader in the Fashion & Leather Goods sector, Louis Vuitton offers a dynamic and enriching work environment that fosters creativity and professional growth.

1. Support the execution of local communication strategies in alignment with global brand direction, tailored to the scale and audience of Shinsegae Main store.
2. Assist in the activation of high-impact social campaigns to engage the maison and diverse client base across multiple floors and categories.
3. Monitor market trends, store traffic patterns, and competitor activity to inform local actions.
4. Leverage CRM data to support segmentation and personalization across client base.
5. Track and report key client KPIs across categories/floors to help the store team fine-tune their approach.
6. Collaborate with store teams to execute large-scale and tiered client engagement actions.
7. Ensure CRM activities are consistent with global standards while adapted to the scale of the store.
8. Support the deployment of storewide clienteling tools and ensure adoption across multiple categories.
9. Help coordinate and execute pilot projects designed to elevate client service in the store.
10. Promote a culture of client-centric excellence across all store departments and service areas.

1. 3–5 years of experience in client development, CRM, marketing, or luxury retail.
2. Familiarity with clienteling platforms, CRM tools, and social media engagement.
3. Excellent communication skills with ability to work across diverse store teams and categories.
4. Strong organizational and analytical skills; comfortable handling data and drawing insights.
5. Good command of verbal and written English.

1. Client development and CRM expertise
2. Proficiency in clienteling platforms and CRM tools
3. Social media engagement
4. Strong communication and interpersonal skills
5. Organizational and analytical prowess
6. Data handling and insight extraction

Minimum of 3 years in client development, CRM, marketing, or luxury retail.

Louis Vuitton offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts, fostering a supportive and rewarding work environment.

Louis Vuitton promotes a culture of innovation, excellence, and client-centricity, encouraging employees to thrive in a collaborative and dynamic setting. The brand values diversity and inclusivity, providing opportunities for professional development and career advancement.