Louis Vuitton Senior Manager of Client Services

Louis Vuitton, a prestigious brand under the LVMH conglomerate, epitomizes luxury and innovation in the fashion and leather goods sector. As an employer, Louis Vuitton offers a dynamic environment where creativity and excellence are nurtured, providing employees with the opportunity to contribute to a legacy of craftsmanship and style.

1. Oversee client service center operations, focusing on service level and process improvements.
2. Align client service planning with central projects, KPIs, budget, and digital CRM strategies.
3. Develop key strategies and initiatives to enhance client service excellence.
4. Enhance sales through customer tier and product category strategies.
5. Manage sales turnover, quality, and productivity on a daily, weekly, monthly, and yearly basis.
6. Develop monthly promotions and incentive plans to motivate client advisors.
7. Implement client service projects, including Clienteling Solutions and Digital Client Personal Advisor Programs.
8. Design and shape the future CS organization for digital client development.
9. Conduct CS managerial meetings and training sessions.
10. Monitor team manager performance and provide onsite coaching and mentoring.
11. Enhance CS advisor service levels and manage complaint handling.
12. Manage headcount, rostering, and staff training in line with seasonal or product launches.
13. Collaborate with cross-functional teams and central teams to address local needs.
14. Prepare weekly and monthly reports on sales, call KPIs, and related topics.
15. Provide sales forecasts to Retail Operations, Accounting, and Warehouse teams.

1. Bachelor's degree minimum.
2. Minimum 10 years of experience in a management position within retail, luxury, or call center environments.
3. Business fluency in both Korean and English.

1. CS project management skills.
2. Solid leadership with a mature, people-focused mindset.
3. Client-oriented mindset with commercial acumen.
4. Strong communication and negotiation skills.
5. Comprehensive knowledge of retail or luxury business.
6. Proficiency in business systems and quick adaptability to new systems.
7. Proficient in PC applications such as Excel, Access, and PowerPoint.
8. Ability to prioritize tasks and work under pressure to meet deadlines.

A minimum of 10 years in a management role within retail, luxury, or call center sectors is required.

Bachelor's degree minimum.

Employees enjoy a comprehensive benefits package, including health insurance, retirement plans, and exclusive access to company events and discounts.

The workplace culture at Louis Vuitton is characterized by a commitment to innovation, excellence, and collaboration. Employees are encouraged to bring their unique perspectives and creativity to the table, fostering a vibrant and inclusive environment.