Louis Vuitton Senior Manager, Client Service Center

Louis Vuitton, a prestigious entity under the LVMH conglomerate, is renowned for its commitment to excellence and innovation in the luxury fashion sector. As an employer, Louis Vuitton values the individuality of each employee, fostering an environment where talent can flourish. The company is dedicated to promoting professional equality and creating an inclusive workforce through meaningful initiatives.

1. Supervise and develop a team of Team Managers, fostering a culture of excellence and proactive business acumen.
2. Drive improvements in performance, sales, and client engagement.
3. Master brand and product knowledge, staying ahead of company and department initiatives through continuous learning.
4. Align with Client Development priorities to ensure seamless collaboration across teams.
5. Lead by example, setting objectives, managing performance, and addressing opportunities proactively.
6. Create a positive and harmonious work environment, fostering a strong team spirit.
7. Uphold Louis Vuitton's policies and procedures, partnering with senior management and Human Resources to address any discrepancies.
8. Actively engage clients, fostering relationships and supporting clienteling and Client Development efforts.
9. Maintain the highest degree of client service daily, demonstrating exemplary leadership in phone quality, complaint resolution, and product awareness.
10. Address complex client situations, exploring creative solutions that benefit both the client and the Brand.

1. 5-6 years in a similar role managing leaders and work teams
2. Solid track record in developing successful teams
3. Well organized and self-motivated
4. Solid understanding of Digital and Retail Client Experience
5. Luxury etiquette, style and presentation skills
6. Consistent track record to be agile and influential
7. Professional presentation, excellent interpersonal skills
8. Ability to interact both written and verbally
9. Excellent problem-solving skills
10. Proven influencing and relationship building skills
11. Knowledge of the luxury sector and market

1. Leadership and team development
2. Performance management
3. Client engagement and relationship building
4. Brand and product knowledge
5. Strategic collaboration
6. Problem-solving and creative solutions
7. Luxury etiquette and presentation

Minimum of 5 years in a similar role managing leaders and work teams.

Employees can expect a generous benefits package, unparalleled career development opportunities both locally and globally, and industry-leading training providing in-depth insight into the luxury and retail environment.

Louis Vuitton fosters a culture that respects the uniqueness of each employee, promoting initiatives aimed at supporting professional equality and creating an inclusive workforce. The company is committed to building a culture focused on meaningful strategies that go beyond symbolic measures.