Louis Vuitton Senior Manager - Client Insight & Clienteling

Louis Vuitton, a cornerstone of the LVMH conglomerate, stands as a beacon of luxury and innovation in the fashion and leather goods sector. Renowned for its commitment to craftsmanship and unparalleled client experiences, Louis Vuitton offers a dynamic environment for professionals seeking to excel in the luxury industry.

1. Conduct comprehensive client insight analysis, including trend and behavior analysis, to identify market opportunities and challenges.
2. Provide actionable insights and recommendations to senior management based on client behavior analysis and market trends.
3. Design, develop, implement, and monitor customer engagement initiatives to drive loyalty and repeat business across various customer segments.
4. Drive the end-to-end client communication strategy across digital, social CRM, and in-store touchpoints, ensuring consistent messaging across channels.
5. Establish KPIs for communication campaigns, monitor performance dashboards, and translate insights into actionable strategies for continuous improvement.
6. Define business requirements for Kakao and lead cross-functional teams to enhance social CRM capabilities.
7. Review, support, and integrate additional communication channels and in-store experiences to ensure a seamless client experience across platforms.
8. Manage daily operational tasks, including overseeing campaign content, managing the communication calendar, and directing internal teams and external vendors.
9. Support stores in implementing clienteling strategies and CRM best practices.
10. Collaborate with internal stakeholders and external vendors to execute CRM activations, including new channels like app and Kakao strategies.
11. Lead the client insight and clienteling team to ensure high-quality deliverables and continuous professional development.

1. Minimum of 10 years of experience in business development, strategy, or client development, preferably in the luxury industry, MarTech, or consulting.
2. Strong interpersonal skills with the ability to build relationships and collaborate effectively with stakeholders.
3. Excellent analytical skills and proficiency in data analysis tools and techniques.
4. Demonstrated ability to translate data insights into actionable business strategies and recommendations.
5. Experience in monitoring and optimizing CRM engagement through email and social platforms.

1. Innovation and retail mindset with the ability to design impactful client experiences both in-store and digitally.
2. Ability to multitask with agility and work effectively in a fast-paced environment.
3. Experience in database management.
4. Fluency in both English and Korean is mandatory.

A minimum of 10 years in business development, strategy, or client development, with a preference for experience in the luxury, fashion, hospitality, or high-end retail sectors.

Competitive benefits package including opportunities for professional growth and development within the LVMH group.

Louis Vuitton fosters a culture of excellence, innovation, and collaboration. The company values diversity and encourages a creative and inclusive environment where employees can thrive and contribute to the brand's legacy of luxury and sophistication.