Louis Vuitton Senior Digital Project & Omnichannel Specialist

Louis Vuitton, a prestigious brand within the LVMH conglomerate, is renowned for its commitment to excellence and innovation in the luxury fashion industry. As an employer, Louis Vuitton offers a dynamic and enriching environment where creativity and expertise are valued, providing opportunities for professional growth and development.

1. Identify, enhance, and implement key omni-channel features to optimize the end-to-end client journey across all touchpoints.
2. Analyze client interactions across channels to uncover friction points and opportunities for feature improvements.
3. Prioritize and deliver enhancements that elevate the omni client journey and improve overall experience.
4. Monitor journey performance, collect feedback, and refine omni-channel experiences for continuous improvement.
5. Support implementation and optimization of omnichannel services such as Click & Collect, Ship-from-Store, and Clienteling tools.
6. Drive platform improvements on brand website, app, and other digital touchpoints to enhance client experience.
7. Monitor digital performance KPIs and generate insights to support decision-making.
8. Ensure smooth roll-out of system updates, training materials, and operational processes with relevant departments.
9. Participate in UAT for site updates, product launches, and A/B testing.
10. Lead global and local digital initiatives, proactively identifying and leveraging market opportunities to strengthen the omni client journey.
11. Identify market opportunities to improve the omni client journey, strengthen digital capabilities, and prioritize initiatives for maximum business impact.
12. Lead diverse digital projects, ensuring alignment with global strategy and local business needs.
13. Drive execution end-to-end, defining requirements, coordinating stakeholders, and overseeing implementation.
14. Monitor and optimize outcomes, using insights and performance data to continuously improve digital solutions.
15. Lead the design and enhancement of CRM capabilities to support the omni client journey and enable personalized experiences.
16. Define and deliver CRM initiatives, prioritizing features and managing end-to-end implementation.
17. Collaborate with cross-functional teams to optimize CRM functionalities and ensure alignment with omni-channel objectives.
18. Support and coordinate end-to-end omni order processes to ensure smooth operations across channels and maintain process consistency.
19. Monitor order workflows across channels, identifying bottlenecks and ensuring timely resolution.
20. Collaborate with cross-functional teams (Retail, Digital, Logistics) to maintain operational efficiency and process alignment.

1. 5–9 years of experience in digital project management and omni-channel initiatives.
2. Strong understanding of App/Web platforms and omni client journeys.
3. Demonstrated ability to lead digital projects, define requirements, and coordinate with global and local stakeholders.
4. Fluent in English with strong professional communication skills.

1. Project management
2. Omni-channel strategy
3. Digital platform optimization
4. CRM development
5. Stakeholder coordination
6. Performance analysis
7. Market opportunity identification

A minimum of 5 years in digital project management and omni-channel initiatives, with a proven track record of leading projects and optimizing digital solutions.

Louis Vuitton offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts on luxury products.

Louis Vuitton fosters a culture of innovation, collaboration, and excellence. Employees are encouraged to bring their unique perspectives and creativity to the table, contributing to the brand's legacy of luxury and sophistication. The workplace is dynamic and fast-paced, with a strong emphasis on professional development and cross-functional collaboration.