Louis Vuitton Senior Digital Project & Omnichannel Specialist

Louis Vuitton, a prestigious brand under the LVMH conglomerate, is renowned for its exquisite craftsmanship and innovative designs in the luxury fashion and leather goods sector. As an employer, Louis Vuitton offers a dynamic and enriching environment, encouraging creativity and excellence in every endeavor.

1. Identify, enhance, and implement key omni-channel features to optimize the client journey across all touchpoints.
2. Analyze client interactions to uncover friction points and opportunities for feature improvements.
3. Prioritize and deliver enhancements to elevate the omni client journey and improve overall experience.
4. Monitor journey performance, collect feedback, and refine omni-channel experiences for continuous improvement.
5. Support implementation and optimization of omnichannel services such as Click & Collect and Ship-from-Store.
6. Drive platform improvements on brand website, app, and other digital touchpoints.
7. Monitor digital performance KPIs and generate insights to support decision-making.
8. Ensure smooth roll-out of system updates, training materials, and operational processes with relevant departments.
9. Participate in UAT for site updates, product launches, and A/B testing.
10. Lead global and local digital initiatives, identifying market opportunities to strengthen the omni client journey.
11. Drive execution end-to-end, defining requirements, coordinating stakeholders, and overseeing implementation.
12. Lead the design and enhancement of CRM capabilities to support the omni client journey.
13. Support and coordinate end-to-end omni order processes to ensure smooth operations across channels.

1. 7–8 years of experience in digital project management and omni-channel initiatives.
2. Strong understanding of App/Web platforms and omni client journeys.
3. Demonstrated ability to lead digital projects, define requirements, and coordinate with global and local stakeholders.
4. Fluent in English with strong professional communication skills.

1. Project management
2. Omni-channel strategy
3. CRM development
4. Digital platform optimization
5. Market opportunity analysis
6. Stakeholder coordination

Minimum of 5 years in digital project management and omni-channel initiatives.

Louis Vuitton offers a comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Louis Vuitton fosters a culture of innovation and excellence, encouraging employees to push boundaries and redefine luxury. The collaborative environment is designed to inspire creativity and support professional growth.