Louis Vuitton Seasonal Client Advisor

Louis Vuitton, a distinguished entity within the Fashion & Leather Goods sector, is celebrated for its timeless elegance and exceptional craftsmanship. As part of the LVMH conglomerate, Louis Vuitton offers a workplace that respects individuality and fosters professional growth. The brand is committed to creating an inclusive environment and promoting professional equality.

1. Consistently strive to meet and exceed individual and team performance targets and KPIs related to client satisfaction, service quality, and client retention, with a focus on sales.
2. Provide exceptional inbound client service via phone, email, and digital channels.
3. Develop and maintain strong client relationships by understanding their preferences and offering tailored recommendations.
4. Take ownership of client concerns and ensure their resolution through innovative solutions, collaborating with other departments to efficiently solve issues and enhance the overall client experience.
5. Ensure accurate information and follow-up are entered into the system and relevant databases, updating records as needed.
6. Handle client complaints and challenging situations professionally, ensuring effective resolution while upholding Louis Vuitton's high service standards.

1. Minimum 3 years of relevant experience.

1. Excellent communication skills in English; proficiency in French and/or Spanish is advantageous.
2. Proven sales and storytelling abilities.
3. Strong interpersonal skills with a client-first mindset.
4. Highly motivated, energetic, and a collaborative team player.
5. Detail-oriented with a passion for delivering exceptional service.
6. Ability to manage multiple tasks and deliver results according to agreed schedules.
7. Strong punctuality and time-management skills.
8. Flexibility to work shifts, including evenings, weekends, and holidays.
9. Proficiency in Microsoft Office suite and CRM software; Salesforce experience is a plus.
10. Background in luxury retail is a plus.
11. Strong interest in luxury fashion and awareness of current trends.
12. Ability to thrive in a diverse work environment.

Minimum 3 years of relevant experience in client service or a related field, preferably within the luxury retail sector.

Louis Vuitton offers a dynamic work environment that respects individuality and fosters professional growth, with a commitment to creating an inclusive and diverse workforce.

Louis Vuitton is dedicated to fostering a culture that values diversity, inclusivity, and professional equality. The company encourages a collaborative environment where employees can thrive and contribute to meaningful strategies aimed at crafting an inclusive workforce.