Louis Vuitton Retail Performance Manager

Singapore • Singapore

Wednesday, March 5, 2025

Louis Vuitton, a prestigious brand under the LVMH conglomerate, is renowned for its unparalleled craftsmanship and timeless elegance in the luxury fashion industry. As an employer, Louis Vuitton offers an environment that fosters creativity and innovation, providing employees with the opportunity to contribute to a legacy of excellence. The brand is committed to nurturing talent and promoting career growth within its global network.

1. Define and manage six new KPIs across the retail journey, ensuring alignment with global standards.
2. Oversee zone animation to optimize performance based on defined KPIs.
3. Lead analysis of Full-Time Equivalent (FTE) against Square Meter (Sqm2) to enhance productivity.
4. Manage the rostering process to ensure optimal staff deployment.
5. Oversee floor management activities for smooth daily operations.
6. Ensure store activities align with business goals and maintain high standards.
7. Compile and present weekly zone performance reports with actionable insights.
8. Provide ad-hoc analytics to support decision-making across retail teams.
9. Support the evolution of the commission system and analyze its impact on performance.
10. Lead client experience programs to ensure superior customer satisfaction.
11. Track the execution of the Standards of Excellence project.
12. Provide ongoing support to retail teams through performance optimization guidance.
13. Develop and manage the retail newsletter for key performance updates.
14. Ensure clear internal communication within the retail team.
15. Oversee uniform management to align with brand standards.
16. Drive improvements in X-store and oversee new release implementations.
17. Lead RFID implementation to streamline inventory management.
18. Collaborate with the finance team to ensure compliance with operational procedures.
19. Manage the SOCP update and relaunch process, ensuring staff training.
20. Cultivate strong relationships with Supply Chain and Omni teams for seamless operations.
21. Act as a point of contact for Care Services to ensure customer satisfaction.

1. Prior experience in retail management with a focus on performance optimization.
2. Strong understanding of retail KPIs and data-driven decision-making.
3. Experience in leading teams and implementing operational improvements.
4. Proven ability to manage floor operations and retail performance.
5. Demonstrated success in managing client experience programs.
6. Excellent written and verbal communication skills.
7. Strong project management skills with experience in large-scale initiatives.
8. Familiarity with retail management systems and analytical tools.

1. Data analytics and retail management software proficiency.
2. Project management and leadership skills.
3. Excellent communication and interpersonal skills.
4. Strong analytical and problem-solving abilities.

Minimum of 5 years in retail management, focusing on performance optimization and operations.

Employees enjoy a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development within the LVMH group.

Louis Vuitton fosters a culture of innovation and excellence, encouraging employees to contribute to the brand's legacy while offering opportunities for personal and professional growth. The workplace environment is dynamic and collaborative, reflecting the brand's commitment to maintaining high standards and a customer-centric approach.