Louis Vuitton

Retail Clienteling Manager

Since 1854, Louis Vuitton has been synonymous with excellence, continually reinventing its craft. Joining Louis Vuitton means becoming part of a house that combines tradition and innovation, playing a crucial role in its development.

1. Define and implement the clienteling strategy for the retail network to support business growth.
2. Promote a client-centric culture and appointment setting within the store network.
3. Empower client advisors to create authentic and personalized client journeys at scale.
4. Position store clienteling activities as a continuity of the client experience.
5. Collaborate with the client development team to identify effective strategies within the store network.
6. Elevate onboarding strategies for newly recruited clients to generate repeat purchases and build loyalty.
7. Identify early signals of client attrition and provide retention strategies.
8. Assist client advisors in building a qualitative and diverse client book at scale.

1. Higher education degree
2. 10 years of experience in similar roles, ideally with retail experience

1. Fluency in English
2. Knowledge of French
3. Proficiency in Microsoft Office (Excel, PowerPoint) and PowerBi
4. Strong customer orientation
5. Adaptability
6. Enthusiasm for new IT tools

Minimum of 10 years in similar roles, ideally with retail experience.

Position based in Paris (1st arrondissement), some travel may be required worldwide.

The role is based in Paris, offering a dynamic and innovative work environment that values tradition and excellence.