Louis Vuitton Retail Clienteling Assistant

Louis Vuitton, a prestigious name in the luxury fashion industry, is part of the LVMH conglomerate, renowned for its commitment to excellence and innovation. With a legacy spanning over 150 years, Louis Vuitton offers a dynamic environment where creativity and passion are at the forefront, providing employees with a unique journey of professional growth and personal discovery.

1. Assist in the development and launch of new features for the client portfolio management application.
2. Conduct pre-production tests to ensure the functionality of new features.
3. Communicate launch details and share documentation with regional contacts.
4. Create and coordinate 'in-app' training content for sales associates, ensuring translation and regional adaptation.
5. Support the development of the clienteling training plan in collaboration with the Retail Learning team.
6. Analyze application usage data to identify user pain points and feature adoption.
7. Provide recommendations for future developments and training based on data analysis.
8. Participate in monthly meetings to discuss clienteling topics and share best practices.
9. Disseminate guidelines, documents, and training tools related to clienteling culture and tools.
10. Support the implementation of clienteling strategies in boutiques by creating tools, support materials, and recommendations.
11. Contribute to the animation of the Retail network by sharing best practices and creating engagement content for sales advisors.
12. Assist in managing clienteling tools, including user needs collection, functional testing, reporting, and documentation.
13. Produce consolidated reports and analyses to aid strategic decision-making.
14. Identify performance areas and opportunities for improvement.
15. Analyze customer data in collaboration with data/CRM teams to identify performance levers and propose targeted actions.
16. Conduct competitive analysis and benchmarking of best clienteling practices in the luxury and retail sectors.

1. Currently pursuing a Master's degree in Business School or equivalent university program.
2. Previous experience in similar roles is preferred.
3. Strong interest in the luxury and fashion industry.

1. Curiosity and agility in adapting to new challenges.
2. Excellent communication skills.
3. Proactive in implementing initiatives to enhance clienteling culture in stores.
4. Proficiency in Excel and PowerPoint.
5. Fluency in English and French.
6. Humble, discreet, and authentic personality.

Ideal for candidates with some initial experience in similar functions, though beginners are welcome.

Master's degree in progress in Business or related field.

The position offers a comprehensive integration day to understand the brand's values, along with mid-term and final evaluations to assess skill acquisition. Louis Vuitton is committed to creating an inclusive work environment that respects and promotes equal opportunities.

Louis Vuitton fosters a culture of exploration, development, and innovation, encouraging employees to embark on their own journeys of professional and personal growth. The brand values diversity and inclusivity, celebrating individuality and ensuring a supportive and dynamic workplace.