Louis Vuitton Retail Client Experience Manager

Louis Vuitton is a leading French luxury Maison and part of the LVMH group, recognised worldwide for its leather goods, ready-to-wear and accessories. The brand combines artisanal craftsmanship with global retail sophistication and pursues continual innovation across boutiques, digital platforms and client services.

1. Design, deploy and coordinate global strategic programmes to evaluate and elevate the in-store client experience.
2. Manage relationships with external vendors and platform providers supporting client-experience initiatives.
3. Integrate insights from mystery shopping, voice-of-customer programmes and social listening into actionable improvement plans.
4. Translate data and qualitative feedback into tools and change-management materials for retail teams.
5. Analyse retail performance and client-experience metrics to identify opportunities and implement pragmatic solutions.
6. Serve as primary internal stakeholder contact for regional teams, aligning expectations and ensuring clear, consistent communication.
7. Lead cross-functional workshops, presentations and project meetings with Retail, Operations, Marketing, IT and external partners.
8. Monitor project progress, impact and budget adherence, ensuring timely delivery of agreed deliverables.
9. Collaborate with Operations, Learning, Digital and Retail teams to ensure coherent, frictionless customer journeys across touchpoints.
10. Act as an ambassador for the client experience and contribute to brand-elevating, cross-disciplinary initiatives (hospitality, uniforms, etc.).

1. Minimum seven years' professional experience in retail, customer experience, or project management; preference for in-store and international exposure.
2. Master’s degree in business, marketing, project management or equivalent.
3. Deep familiarity with luxury clientele behaviour, codes and lifestyle expectations.
4. Strong analytical capabilities with proven ability to convert data into concrete, operational recommendations.
5. Excellent communication and stakeholder-management skills; experienced in leading cross-functional initiatives.
6. Fluent in English.
7. Proficient with Pack Office (Excel, PowerPoint).

1. Pack Office (Excel, PowerPoint)

Minimum seven years' experience in retail, customer experience or project management, ideally including hands-on boutique exposure and international assignments.

Master’s degree in business, marketing, project management or equivalent.

The Maison fosters a culture of craftsmanship, ambition and creativity rooted in luxury retail excellence. As part of LVMH, teams operate in a high-performance, international environment that values inclusivity, diversity and long-term talent development.