Louis Vuitton Retail Care Director

Louis Vuitton, a distinguished member of the LVMH conglomerate, is renowned for its commitment to excellence, innovation, and luxury. As an employer, the brand offers a dynamic and inclusive environment where individuality is celebrated, and talent is nurtured. With a strong emphasis on environmental sustainability, Louis Vuitton is dedicated to reducing its ecological footprint while maintaining its status as a leader in the luxury fashion industry.

1. Redefine the customer care experience across all channels, from initial contact to post-repair clienteling.
2. Develop the repair services network strategy.
3. Create dedicated retail spaces for Care with a distinct physical identity.
4. Expand, animate, and train the community of Care experts and client advisors.
5. Implement effective processes for customer feedback to enhance product team responsiveness.

1. Commercial education background with at least 15 years of experience in retail.
2. Proven experience in managing and developing high-performing teams in complex, international environments.

1. Strong commercial acumen and customer sensitivity.
2. Proficiency in project management and collaboration with cross-functional teams.
3. Leadership and change management abilities.
4. Fluency in both English and French.

A minimum of 10 years in retail, with substantial experience in team management and development within luxury environments.

Commercial education background.

The position offers opportunities for international travel and career growth within a globally recognized luxury brand. Louis Vuitton is committed to diversity and environmental sustainability.

Louis Vuitton fosters a culture of exploration, development, and innovation. The brand values boldness and ambition, encouraging employees to embark on their own unique journeys within the company. The workplace is inclusive and environmentally conscious, reflecting the brand's dedication to sustainability and individual expression.