Louis Vuitton Omnichannel Project & Operations Manager

Louis Vuitton, a prestigious name in the luxury fashion industry, is part of the LVMH group, a global leader in high-quality products. As an employer, Louis Vuitton is renowned for its commitment to innovation, craftsmanship, and excellence, offering a dynamic and enriching work environment for its employees.

1. Lead omnichannel projects across South Asia, ensuring alignment with stakeholders from initiation to delivery, including e-commerce platform management, order to cash processes, client services, logistics, and payments.
2. Prepare testing scenarios and coordinate user acceptance tests, including order placement and payment processes.
3. Support digital launch preparations, lead User Ability Testing (UAT), and identify website defects to optimize the online purchase experience.
4. Establish Standard Operating Procedures (SOP) for e-commerce operations, covering digital order management, product returns and refunds, packaging, and delivery.
5. Manage the order management team and vendors, ensuring effective e-commerce order execution, knowledge sharing, and coaching.
6. Continuously optimize omnichannel business performance and enhance client experience.
7. Supervise a team of two project coordinators.

1. Minimum 5 years of experience in project management or digital/retail operations, preferably with omnichannel projects across diverse markets.

1. Deep understanding of e-commerce operations or platform management, including payments, fraud management, logistics, and delivery processes.
2. Experience with analytics tools such as Power BI and Google Analytics to derive actionable insights.
3. Strong problem-solving skills and ability to manage operational incidents.
4. Analytical and detail-oriented with a global mindset.
5. Excellent communication skills and ability to collaborate with cross-functional teams.
6. High agility in dealing with ambiguity and stress, with the ability to work within tight deadlines.
7. Can-do attitude with multitasking capability, prioritization skills, and flexibility in a fast-paced environment.
8. Knowledge of Salesforce is a plus.

A minimum of 5 years in project management or digital/retail operations, with a focus on omnichannel projects.

Employees enjoy a comprehensive benefits package, including health insurance, employee discounts, and opportunities for career advancement within the LVMH group.

Louis Vuitton fosters a culture of innovation and excellence, encouraging employees to push boundaries and contribute to the brand's legacy of luxury and craftsmanship. The workplace is dynamic and fast-paced, promoting collaboration and personal growth.