Louis Vuitton Omnichannel Project & Operations Manager

Singapore • Singapore

Sunday, February 9, 2025

Louis Vuitton, a prestigious brand under the LVMH conglomerate, is renowned for its luxury fashion and leather goods. As an employer, Louis Vuitton offers a dynamic and innovative work environment, encouraging creativity and excellence. The brand is committed to nurturing talent and providing opportunities for career advancement within the global luxury market.

1. Lead omnichannel projects across South Asia, ensuring alignment with stakeholders from initiation to delivery, including e-commerce platform, order to cash, client services, logistics, and payments.
2. Prepare and coordinate user acceptance tests, including order placement scenarios such as checkout and payment processes.
3. Support digital launch preparations, leading User Ability Testing (UAT) and identifying website defects to enhance online purchase experience.
4. Establish Standard Operating Procedures (SOP) for e-commerce operations including digital order management, product returns, refunds, packaging, and delivery.
5. Manage the order management team and vendors to ensure effective e-commerce order management execution, including knowledge sharing and coaching.
6. Continuously optimize omnichannel business performance and enhance client experience.
7. Supervise a team of two project coordinators.

1. Minimum 5 years of experience in project management, digital or retail operations, or omnichannel projects across diverse markets.

1. Deep understanding of e-commerce operations or platform management, including payments, fraud management, logistics, and delivery processes.
2. Proficiency with analytics tools such as Power BI or Google Analytics to derive actionable insights.
3. Strong problem-solving skills with the ability to manage operational incidents and improve processes.
4. Analytical and detail-oriented with a global mindset.
5. Excellent communication skills for collaboration with cross-functional teams.
6. Agility in dealing with ambiguity and stress, with the ability to work within tight deadlines.
7. Can-do attitude with multitasking ability, prioritization skills, and flexibility in a dynamic environment.
8. Knowledge of Salesforce is advantageous.

Minimum 5 years of experience in project management, digital or retail operations, or omnichannel projects across diverse markets.

The position offers a comprehensive benefits package, including opportunities for professional development and career progression within the global luxury market.

Louis Vuitton fosters a culture of innovation and excellence, encouraging employees to push boundaries and achieve their full potential. The brand values diversity and collaboration, creating an inclusive environment where different perspectives are embraced and teamwork is essential.