Louis Vuitton Omnichannel Care Project Assistant Intern

Louis Vuitton, a prestigious name in the luxury fashion industry, is part of the LVMH group, a global leader in high-quality products. As an employer, Louis Vuitton offers a dynamic environment that fosters continuous learning and professional growth. The company is committed to diversity and environmental sustainability, ensuring a positive impact on both society and the planet.

1. Implement customer journeys and key moments of the omni care experience in collaboration with retail teams and the LV Neo IT team.
2. Participate in the design, build, and deployment phases of the in-store Care application revamp and its features, including product recognition, customer notifications, tracking, and digital passport.
3. Conduct competitive benchmarking and ad-hoc studies.
4. Study and contribute to the implementation of the Care offer clustering proposal.

1. Currently enrolled in a business or engineering school, seeking an end-of-study or gap year internship.
2. Fluency in written and spoken English is essential.
3. Previous experience in retail or digital with a customer focus is appreciated.

1. Proficiency in Microsoft Office and Power BI is recommended.
2. Curiosity and agility with excellent interpersonal skills.
3. Environmental consciousness and commitment to contributing to the company's sustainability goals.

No prior experience required, though previous exposure to retail or digital environments is advantageous.

Enrolled in a business or engineering school.

The internship offers personalized support and opportunities for skill development in a dynamic setting, enhancing autonomy through varied and stimulating tasks.

Louis Vuitton promotes a culture of exploration, innovation, and creativity, encouraging employees to embark on a professional journey filled with emotion and ambition. The company values diversity and environmental responsibility, integrating these principles into daily operations and long-term strategies.