Louis Vuitton Nordic Language Client Advisor

Brussels • Belgium

Wednesday, July 23, 2025

Louis Vuitton, a distinguished luxury Maison, is celebrated globally for its timeless elegance and exceptional craftsmanship. As part of the LVMH group, Louis Vuitton Services Europe (LVSE) is dedicated to delivering unparalleled customer service experiences to its esteemed clientele across the EMEA region. LVSE is committed to fostering a diverse and inclusive workplace, integrating sustainability into all operations, and celebrating the unique perspectives and talents of its team members.

1. Strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality with a sales-driven mindset.
2. Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across the UK and Nordics markets.
3. Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations.
4. Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments to enhance the overall customer experience.
5. Ensure accurate information and follow-up are input into the system and other relevant databases, maintaining the integrity and accuracy of records.
6. Handle complaints and difficult situations with clients professionally, ensuring a calm and effective resolution while maintaining Louis Vuitton's high standards of service.
7. Act as an ambassador of the Maison by embodying Louis Vuitton values and demonstrating the highest level of professionalism in all interactions.

1. Excellent communication skills in English and a Nordic language (Danish, Finnish, Norwegian, or Swedish).
2. Strong sales and storytelling abilities.
3. Demonstrated Customer First mindset and strong interpersonal skills.
4. Detail-oriented with a passion for delivering impeccable service.
5. Ability to work on multiple tasks and deliver results to agreed schedules.
6. Punctuality and time-management skills.
7. Flexibility to work shifts, including evenings, weekends, and holidays.

1. Proficiency in Microsoft Office suite and CRM software (experience with Salesforce is advantageous).
2. Background in luxury retail is a plus.
3. Interest in luxury fashion and awareness of current trends.
4. Ability to thrive in a diverse and international work environment.

Beginner level experience in customer service or related fields, preferably within the luxury retail sector.

Louis Vuitton Services Europe offers a vibrant work culture with opportunities for career growth, a commitment to diversity and inclusion, and a dedication to sustainability.

Louis Vuitton Services Europe fosters an inclusive and diverse workplace culture, celebrating the unique perspectives and talents of its team members. The company is committed to sustainability and environmental responsibility, integrating these values into every aspect of its operations.