Louis Vuitton Network Operations Manager

Tokyo • Japan

Tuesday, January 21, 2025

Louis Vuitton, a prestigious name in the luxury fashion industry, is part of the esteemed LVMH conglomerate, known for its commitment to excellence and innovation. As an employer, Louis Vuitton offers a dynamic and inclusive environment where creativity and expertise are highly valued. The brand is dedicated to fostering talent and providing opportunities for professional growth within its global network.

1. Oversee IT-related planning, service management, and business support, focusing on Data Network, Telephony, and Cloud infrastructure.
2. Manage resources, projects, and troubleshooting as the lead of the Network Operation team, excluding hands-on operation of network devices.
3. Contribute to the setup and update of the LV global core model of the Data network, ensuring standard design and architecture across all LV business locations.
4. Lead the implementation of the global core model infrastructure in Japan.
5. Manage the service level of Network infrastructure across all LV business-related locations in Japan.
6. Lead and manage network-related projects within LV Japan infrastructure and services.
7. Escalate issues to L4 and TAC teams for deep investigation when necessary.
8. Support troubleshooting linked with other IT services, including endpoint devices and business applications.
9. Oversee hardware lifecycle management, including warranty period management.
10. Manage contracts and billing for data network lines, circuits, and hardware warranties.
11. Support external partners dedicated to Data Network and Telephony.

1. Minimum 5 years of experience in network operations or a related field.

1. Expertise in managing IT Data Network infrastructure and services.
2. Proficiency in telephony services, including analog, INS, IP, and cloud telephony.
3. Ability to manage contracts and day-to-day services for telephony lines.
4. Experience in supporting call management systems, particularly Genesys.
5. Strong project management skills.
6. Excellent troubleshooting and problem-solving abilities.

A minimum of 5 years of experience in network operations or a related field is required.

Louis Vuitton offers a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional development within the global LVMH network.

Louis Vuitton fosters a culture of innovation and excellence, where employees are encouraged to push boundaries and explore new ideas. The workplace is dynamic and inclusive, promoting collaboration across various teams and regions. As part of the LVMH group, Louis Vuitton is committed to sustainability and ethical practices, creating a positive impact on society and the environment.