Louis Vuitton Italian-Speaking Client Advisor

Louis Vuitton, a distinguished name in the luxury fashion industry, is celebrated worldwide for its timeless elegance and superior craftsmanship. As part of the LVMH conglomerate, Louis Vuitton Services Europe (LVSE) is dedicated to delivering exceptional customer service across the EMEA region. The company prides itself on fostering a diverse and inclusive work environment, integrating sustainability into its operations, and offering unparalleled career growth opportunities.

1. Strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality with a sales-driven mindset.
2. Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across markets.
3. Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations.
4. Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments to enhance the overall customer experience.

1. Proficiency in Italian, both verbal and written. Additional proficiency in Spanish is advantageous.
2. Background in luxury retail is a plus.

1. Excellent communication skills in Italian.
2. Strong sales and storytelling abilities.
3. Customer-first mindset with strong interpersonal skills.
4. Detail-oriented with a passion for delivering impeccable service.
5. Ability to work on multiple tasks and deliver results to agreed schedules.
6. Proficiency in Microsoft Office suite and CRM software, with experience in Salesforce being advantageous.
7. Flexibility to work shifts, including evenings, weekends, and holidays.

Beginner level experience in customer service or related fields, preferably within the luxury retail sector.

Louis Vuitton Services Europe offers a vibrant work culture, career growth opportunities, and a commitment to diversity and inclusion. Employees benefit from a supportive environment that values unique perspectives and talents.

Louis Vuitton Services Europe fosters a vibrant and inclusive work culture, celebrating diversity and encouraging innovation. The company is committed to sustainability and environmental responsibility, integrating these values into its daily operations.