Louis Vuitton Italian Speaking Client Advisor

Louis Vuitton, a prestigious luxury Maison, is globally acclaimed for its timeless elegance and exceptional craftsmanship. As part of the LVMH group, Louis Vuitton Services Europe (LVSE) is dedicated to delivering unparalleled customer service experiences across the EMEA region, embodying the brand's commitment to excellence and innovation.

1. Continuously strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality, with a sales-driven mindset.
2. Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across markets.
3. Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations.
4. Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments to enhance client retention and the overall customer experience.

1. Proficiency in Italian, both verbal and written (additional languages such as Spanish are advantageous).
2. Background in luxury retail is a plus.

1. Excellent communication skills in Italian.
2. Strong sales and storytelling skills.
3. Customer-first mindset with strong interpersonal skills.
4. Detail-oriented with a passion for delivering impeccable service.
5. Ability to work on multiple tasks and deliver results to agreed schedules.
6. Punctuality and time-management skills.
7. Flexibility to work shifts, including evenings, weekends, and holidays.
8. Proficiency in Microsoft Office suite and CRM software (experience with Salesforce is advantageous).
9. Keen interest in luxury fashion and awareness of current trends.
10. Ability to thrive in a diverse and international work environment.

Beginner level experience in customer service or related fields, preferably within the luxury sector.

Louis Vuitton Services Europe offers a vibrant work culture, emphasizing diversity, inclusion, and sustainability. Employees are encouraged to explore career growth opportunities within a supportive and innovative environment.

Louis Vuitton Services Europe fosters a dynamic and inclusive workplace culture, celebrating diversity and encouraging innovation. The company is committed to sustainability and integrating responsible practices into every aspect of its operations.