Louis Vuitton Italian-Speaking Client Advisor

Brussels • Belgium

Friday, April 18, 2025

Louis Vuitton, a distinguished name in the luxury fashion industry, is celebrated for its timeless elegance and unparalleled craftsmanship. As part of the esteemed LVMH group, Louis Vuitton Services Europe (LVSE) is dedicated to delivering exceptional customer service experiences across the EMEA region, fostering a culture of excellence and innovation.

1. Strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality.
2. Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across markets.
3. Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations.
4. Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments to enhance client retention and the overall customer experience.

1. Proficiency in Italian, both verbal and written; additional language skills such as Spanish are advantageous.
2. Background in luxury retail is a plus.

1. Excellent communication skills in Italian and additional languages.
2. Strong sales and storytelling abilities.
3. Customer-first mindset and strong interpersonal skills.
4. Detail-oriented with a passion for delivering impeccable service.
5. Ability to work on multiple tasks and adhere to schedules.
6. Flexibility to work shifts, including evenings, weekends, and holidays.
7. Proficiency in Microsoft Office suite and CRM software; Salesforce experience is advantageous.
8. Interest in luxury fashion and awareness of current trends.
9. Ability to thrive in a diverse and international work environment.

Beginner level experience in customer service or related field, preferably within the luxury retail sector.

The role offers a dynamic work environment with opportunities for career advancement, fostering a culture of diversity and inclusion. Employees benefit from a commitment to sustainability and innovation within the workplace.

Louis Vuitton Services Europe promotes a vibrant and inclusive work culture, celebrating diversity and the unique perspectives of its team members. The company is committed to sustainability and integrates environmental responsibility into its operations, ensuring a forward-thinking and supportive work environment.