Louis Vuitton IS Digital & Omnichannel Specialist

Paris • France

Tuesday, January 28, 2025

Louis Vuitton, a distinguished name in the luxury fashion industry, is part of the esteemed LVMH conglomerate, renowned for its commitment to excellence and innovation. As an employer, Louis Vuitton offers a dynamic and inclusive environment where diversity and professional equality are highly valued. The brand is dedicated to nurturing talent and fostering a culture of creativity and collaboration, ensuring that employees are integral to the continuation of its rich heritage since 1854.

1. Implement E-commerce projects across the EMEA region using agile methodologies.
2. Coordinate all stakeholders involved in projects.
3. Monitor and communicate the delivery of new features and fixes.
4. Analyze and specify localization requirements for projects.
5. Organize and oversee testing processes.
6. Identify and document new requirements in close collaboration with relevant departments (Digital, Retail, Supply Chain, etc.).
7. Communicate project plan developments to business units.
8. Maintain regular communication with IS managers across EMEA to coordinate deployments and communications.
9. Ensure the quality of deliverables, support, and corrective actions.
10. Identify, prioritize, and track corrective actions.
11. Analyze and implement remediation plans with all concerned departments.
12. Conduct regular meetings with Service Desk teams and third-party maintenance to ensure incidents are addressed and escalated as needed.
13. Hold regular meetings with corporate teams to ensure the delivery of regional priorities.

1. Bachelor's degree equivalent to Bac +5 from a business school or similar institution.
2. Minimum of 5 to 6 years of experience in digital application management.
3. Strong experience in application support and project management in an agile environment.
4. Experience as a Proxy Product Owner and/or Scrum Master is advantageous.
5. Proficient in communication, teamwork, and coordination of cross-functional teams.
6. Experience in incident identification and remediation planning.
7. Focus on customer satisfaction in a dynamic environment.
8. Experience in omnichannel, ideally in an international setting, is a plus.
9. Professional proficiency in English.
10. Willingness to travel within the EMEA region.

1. Agile project management
2. Stakeholder coordination
3. Communication and teamwork
4. Incident management and remediation
5. Customer satisfaction focus
6. Omnichannel expertise
7. Professional English proficiency

A minimum of 5 years of experience in digital application management, with a strong background in agile project management and application support.

Bachelor's degree equivalent to Bac +5 from a business school or similar institution.

Louis Vuitton offers a hybrid working model, fostering a balance between professional and personal life, along with opportunities for career advancement within a prestigious global brand.

The culture at Louis Vuitton is one of innovation and inclusivity, where diversity is celebrated and professional equality is a cornerstone. Employees are encouraged to bring their unique perspectives to enrich the brand's business strategies, contributing to the legacy of excellence that defines Louis Vuitton.