Louis Vuitton In-Store Client Experience Manager

Louis Vuitton, a prestigious brand within the LVMH conglomerate, epitomizes luxury and innovation in the fashion and leather goods sector. As a global leader, Louis Vuitton is renowned for its commitment to excellence, heritage, and the creation of unparalleled client experiences. The brand offers a dynamic environment where creativity and high standards are at the forefront, providing employees with the opportunity to contribute to a legacy of luxury and craftsmanship.

1. Elevate the client experience at Louis Vuitton Maison Seoul, the sole independent Louis Vuitton store in Korea.
2. Develop and implement client experience strategies, including planning and executing client events and ensuring quality standards.
3. Manage a team of three, including in-store Animation, Client Experience Assistant, and F&B Specialist.
4. Ideate, plan, and execute high-impact client experience events and in-store animations to enhance brand desirability.
5. Establish and maintain strong, personalized relationships with Very Important Clients (VICs), delivering exceptional client experiences.
6. Collaborate with internal and external partners to design elevated and immersive brand experiences.
7. Represent Louis Vuitton at high-profile events, building a strong network within the luxury ecosystem.
8. Lead initiatives to enhance client satisfaction, loyalty, and lifetime value through service excellence and experience innovation.
9. Ensure consistent application of the Maison’s standards across all activations and touchpoints.
10. Stay informed of market trends and competitor activities, identifying new business opportunities.
11. Drive client segmentation, profiling, and targeted actions to recruit new high-potential clients.
12. Manage budgets, monitor ROI, and profitability of all actions in collaboration with the event team.
13. Act as a passionate brand ambassador, promoting the Louis Vuitton image, values, services, and products.

1. Bachelor’s degree

1. Deep understanding of the luxury market and client experience standards
2. Strong leadership and ability to inspire internal teams
3. Effective collaboration with diverse stakeholders
4. Expertise in Client Development, CRM, and Clienteling
5. Open-minded, proactive, and solutions-oriented
6. Energetic and dynamic with a collaborative team spirit
7. Entrepreneurial and agile in facing challenges
8. Curiosity for innovation and drive to enhance luxury client experience

10-12 years in luxury retail or hospitality, with a strong background in private client relations and high-touch experience planning.

Bachelor’s degree

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Louis Vuitton fosters a culture of innovation, excellence, and luxury, where employees are encouraged to push boundaries and contribute to the brand's legacy. The workplace is dynamic and collaborative, with a strong emphasis on creativity and client satisfaction.