Louis Vuitton Human Resources Director

Fort Worth • USA

Tuesday, July 29, 2025

Louis Vuitton, a prestigious name in the luxury fashion industry, is part of the LVMH conglomerate, renowned for its commitment to excellence and innovation. As an employer, Louis Vuitton values the uniqueness of each employee, fostering an inclusive environment where individuals can thrive and contribute to the brand's legacy of luxury and craftsmanship.

1. Develop managers to ensure teams deliver the Louis Vuitton Promise through coaching and feedback, identifying development needs, and implementing tailored development plans.
2. Drive innovation and business growth by fostering a culture of engagement and high performance, coaching managers on conflict resolution, performance management, and effective communication.
3. Ensure compliance with federal, state, and local employment laws, as well as Louis Vuitton policies and procedures, and communicate these to employees.
4. Collaborate with Internal Communications for effective communication rollout to the Customer Service Center (CSC).
5. Promote and leverage the Rise platform for performance appraisals, feedback sessions, and career conversations.
6. Administer the Organizational Management Review to identify, develop, and retain talent, aligning with business strategy.
7. Work with the Director of Talent Development and other HR leaders to enhance succession planning and development.
8. Identify training needs and collaborate with the CSC Director of Training to implement effective strategies.
9. Lead the Talent Acquisition Manager in developing strategies for sourcing and recruiting top candidates, ensuring an inclusive candidate experience.
10. Advise managers on employee relations, ensuring cases are handled in compliance with company policies and local legislation.
11. Conduct complex employee relations investigations, ensuring thoroughness and compliance.
12. Manage the ICR process for the CSC, ensuring fair merit increases within budget.
13. Partner with the Compensation & Benefits department to ensure accurate employee compensation and benefits administration.

1. Minimum 10 years of relevant experience, ideally in a call center or related industry
2. Experience in developing and delivering training
3. Knowledge of local employee and labor relations laws, regulations, and practices
4. Familiarity with best practices in talent acquisition, management, and development

1. Professional presentation and excellent interpersonal skills
2. Effective verbal and written communication
3. Excellent problem-solving abilities
4. Ability to work both tactically and strategically
5. Autonomy in a fast-paced environment with multiple priorities
6. Sound, mature, and commercially astute decision-making
7. Proficiency in technology systems and a passion for learning new tools
8. Dynamic team player capable of thriving in a fast-paced environment

A minimum of 10 years of relevant experience, ideally gained in a call center environment or a related industry.

Louis Vuitton offers a supportive environment that respects the uniqueness of each employee, promoting professional equality and providing the means for individuals to find their place and prosper.

Louis Vuitton is committed to fostering an inclusive workforce, going beyond symbolic measures to build a culture passionate about meaningful strategies. The company values the uniqueness of each employee, offering opportunities for growth and development in a dynamic and innovative environment.