Louis Vuitton German-Speaking Client Advisor

Brussels • Belgium

Monday, July 28, 2025

Louis Vuitton, a prestigious name in the luxury fashion industry, is celebrated for its timeless elegance and superior craftsmanship. As part of the LVMH conglomerate, Louis Vuitton Services Europe (LVSE) is dedicated to delivering unparalleled customer service experiences across the EMEA region. The company is committed to fostering a diverse and inclusive workplace, integrating sustainability into its operations, and maintaining a vibrant work culture.

1. Meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality, with a focus on client retention and sales.
2. Deliver exceptional inbound customer service via phone, email, and digital channels to clients in the German market.
3. Build and maintain strong client relationships by understanding preferences, anticipating needs, and offering personalized recommendations.
4. Take ownership of customer concerns, ensuring resolution through innovative approaches and collaboration with other departments.
5. Ensure accurate information and follow-up are recorded in the system and relevant databases, maintaining data integrity.
6. Handle complaints and difficult situations with professionalism, ensuring effective resolution while upholding Louis Vuitton's service standards.
7. Act as an ambassador of the Maison, embodying Louis Vuitton values and demonstrating professionalism in all interactions.

1. Proficiency in German, both verbal and written (additional languages such as Polish or Turkish are advantageous).
2. Background in luxury retail is a plus.
3. Interest in luxury fashion and awareness of current trends.

1. Excellent communication skills in German.
2. Strong sales and storytelling abilities.
3. Customer-first mindset with strong interpersonal skills.
4. Detail-oriented with a passion for impeccable service.
5. Ability to multitask and deliver results on schedule.
6. Punctuality and time-management skills.
7. Flexibility to work shifts, including evenings, weekends, and holidays.
8. Proficiency in Microsoft Office and CRM software (Salesforce experience is advantageous).

Beginner level experience in customer service or a related field.

Louis Vuitton Services Europe offers a dynamic work environment with opportunities for career growth and development. Employees benefit from a commitment to diversity and inclusion, as well as sustainability initiatives.

Louis Vuitton Services Europe prides itself on a vibrant work culture that values diversity, inclusion, and sustainability. The company encourages innovation and collaboration, celebrating the unique perspectives and talents of its team members.