Louis Vuitton German-Speaking Client Advisor

Brussels • Belgium

Thursday, February 27, 2025

Louis Vuitton, a distinguished name in luxury fashion, is celebrated for its timeless elegance and superior craftsmanship. As part of the LVMH conglomerate, Louis Vuitton Services Europe (LVSE) is dedicated to delivering exceptional customer service across the EMEA region, ensuring each client interaction reflects the brand's commitment to excellence.

1. Meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality.
2. Provide exceptional inbound customer service via phone, email, and digital channels to clients in the German market.
3. Build and maintain strong client relationships by understanding preferences and offering personalized recommendations.
4. Resolve customer concerns innovatively, collaborating with other departments to enhance client retention and experience.
5. Ensure accurate information and follow-up are maintained in the system and relevant databases.
6. Handle complaints and difficult situations with professionalism, maintaining Louis Vuitton's high service standards.
7. Act as an ambassador of the Maison, embodying Louis Vuitton values in all interactions.

1. Excellent communication skills in German, both verbal and written.
2. Proficiency in additional languages such as Polish or Turkish is advantageous.
3. Strong sales and storytelling abilities.
4. Demonstrated customer-first mindset and strong interpersonal skills.

1. Detail-oriented with a passion for delivering impeccable service.
2. Ability to manage multiple tasks and meet deadlines.
3. Punctuality and time-management skills.
4. Flexibility to work shifts, including evenings, weekends, and holidays.
5. Proficiency in Microsoft Office suite and CRM software, with Salesforce experience being advantageous.

Background in luxury retail is a plus, with a keen interest in luxury fashion and awareness of current trends.

Louis Vuitton Services Europe offers a vibrant work culture with a commitment to diversity, inclusion, and sustainability. Employees are part of an innovative environment that values multicultural perspectives and encourages career growth.

Louis Vuitton Services Europe fosters a dynamic and inclusive workplace culture, celebrating diversity and encouraging innovation. The company is committed to environmental responsibility and integrating sustainability into all operations.