Louis Vuitton General Manager, Client Care Services

Piscataway • USA

Saturday, February 15, 2025

Louis Vuitton, a prestigious name in the luxury fashion industry, is part of the LVMH conglomerate, renowned for its commitment to excellence and innovation. As an employer, Louis Vuitton values the individuality of its employees and provides a supportive environment where they can thrive. The company is dedicated to fostering professional equality and inclusivity, offering unparalleled career development opportunities and industry-leading training.

1. Develop and coach teams to deliver the Louis Vuitton Promise, identifying areas for development and training needs.
2. Collaborate with management to recruit and develop talent, ensuring robust succession plans.
3. Set and assess team and individual goals, managing performance effectively.
4. Motivate teams to ensure exceptional service, fostering a positive work environment and encouraging innovation.
5. Partner with HR to ensure proper recruitment, onboarding, and retention.
6. Provide training to both new and tenured team members to balance skills and needs.
7. Design, implement, and measure programs to improve operational performance.
8. Ensure a safe work environment and maintain proper inventory levels.
9. Partner with senior leadership internally and externally.
10. Provide exceptional service to clients, monitoring team performance in a call center environment.

1. 7-10 years of relevant work experience.
2. Proven leadership abilities and innovative critical thinking skills.
3. Ability to build cross-functional partnerships.
4. Demonstrated emotional intelligence and growth mindset.
5. Proficiency in Spanish is advantageous.

1. Elevated communication skills.
2. Entrepreneurial mindset.
3. Passion for inspiring and developing diverse teams.
4. Relentless drive for delivering results.

Minimum of 5 years in a relevant field, with a strong track record of leadership and team development.

Base salary range of USD $175,000-$185,000.

Comprehensive benefits package including medical, dental, vision, short and long-term disability, various paid time off programs, employee discounts/perks, and two retirement plans with employer contributions.

Louis Vuitton fosters a culture of inclusivity and professional growth, emphasizing meaningful strategies to create an inclusive workforce. The company supports initiatives for professional equality and provides a dynamic environment for career advancement.