Louis Vuitton Client Services Front Team Manager

Tokyo • Japan

Sunday, December 8, 2024

Louis Vuitton, a prestigious brand under the LVMH conglomerate, is renowned for its unparalleled craftsmanship and innovative designs in the luxury fashion and leather goods sector. As part of LVMH, Louis Vuitton offers employees the opportunity to work within a global network of luxury brands, fostering a culture of excellence and creativity.

1. Lead the front team in achieving customer service and sales objectives through inbound contact management, client outreach, and collaboration with virtual studios.
2. Ensure optimal response rates and service quality by coordinating with various departments to deliver the best customer experience.
3. Participate in events and attend to store visits to maximize sales and customer engagement.
4. Maintain and enhance service quality by adapting to changing customer touchpoints and improving response efficiency.
5. Manage and develop team members through coaching and motivation to achieve peak performance.
6. Support store operations and promote omnichannel initiatives, ensuring high-quality responses and collaboration with the Clienteling Team.

1. Knowledge and experience in retail sales.
2. Experience in people management.
3. Experience in promotional events and new project handling.

1. Strong leadership and team management skills.
2. Excellent communication and interpersonal skills.
3. Ability to maintain high service quality and efficiency.
4. Proficiency in English for communication with headquarters and other zones.
5. Understanding of call center KPIs and mechanisms.

Minimum 5 years of relevant experience.

Employees enjoy a comprehensive benefits package that includes health insurance, retirement plans, and opportunities for professional development within the LVMH group.

The workplace culture at Louis Vuitton is characterized by a commitment to innovation, excellence, and a passion for luxury. Employees are encouraged to embody the brand's values and contribute to its legacy of exceptional customer service and craftsmanship.