Louis Vuitton Front Team Manager

Tokyo Japan

Sunday, December 8, 2024

Louis Vuitton is a leading luxury fashion brand known for its high-quality products and exceptional customer service. The company operates globally, offering a wide range of fashion and leather goods.

1. Achieve customer service goals by maximizing results from inbound contacts, client outreach, and collaboration with the virtual studio.
2. Participate in events and attend stores to enhance customer engagement.
3. Ensure optimal response rates and service quality in collaboration with various departments.
4. Provide the best customer experience as a representative of Louis Vuitton.
5. Engage with the Paris Central CSC team and other Zone CSCs for project advancement and knowledge exchange.
6. Maintain and improve response quality to adapt to changing customer touchpoints.
7. Enhance efficiency to maintain a 95% call response rate.
8. Coach and take responsibility for the quality of customer advisor interactions.
9. Continuously improve quality mechanisms with FCT and managers.
10. Manage and develop team members through coaching and motivation.
11. Set goals, evaluate performance, and support career development.
12. Act as a role model and develop successors.
13. Support store operations and promote omnichannel initiatives.
14. Handle FSS/LDS phone lines with Louis Vuitton quality.
15. Collaborate with the Clienteling Team as a Digital Retail customer representative.
16. Participate in store-related projects and fulfill CS roles.

1. Knowledge and experience in retail sales.
2. Experience in people management.
3. Experience in promotional events and new projects.
4. Experience in category management (preferred).
5. Experience in system operations and updates (preferred).
6. Proficiency in English for communication with headquarters and other zones (preferred).
7. Experience in call centers and understanding of KPIs and mechanisms (preferred).

1. Strong leadership and team management skills.
2. Excellent communication and interpersonal skills.
3. Ability to motivate and develop team members.
4. Proficiency in managing customer service operations.

Minimum 5 years of relevant experience.

Opportunities for career development and growth.

Located in Tokyo, the workplace culture at Louis Vuitton emphasizes excellence in customer service and collaboration across global teams.