Louis Vuitton EMEA Support Delivery Manager

Paris • France

Wednesday, May 21, 2025

Louis Vuitton, a prestigious brand under the LVMH conglomerate, has been a beacon of luxury and innovation since 1854. The brand is renowned for its commitment to excellence and its dynamic approach to fashion and leather goods. As an employer, Louis Vuitton fosters an inclusive work environment that celebrates diversity and encourages employees to embark on a journey of personal and professional growth. The company is dedicated to equal opportunity and creating a workplace where all individuals can thrive.

1. Oversee the performance of the EMEA service desk, ensuring both quantitative and qualitative metrics are met.
2. Facilitate the assistance and support chain with technical and functional teams, organizing committees to ensure smooth handling of requests and incidents.
3. Monitor the resolution of major incidents from start to finish, ensuring effective communication with users and measuring user satisfaction across various countries.
4. Ensure action plans are proposed for recurring incidents to enhance service performance.
5. Verify that new technical or application scopes are adequately supported by the support chain.
6. Coordinate security escalations and remediation follow-ups in collaboration with EMEA CISOs.
7. Manage the evolution of ticketing tools, liaising with support actors, the publisher, and central teams.
8. Lead the deployment of new ITSM tool features.
9. Conduct technological watch, workshops, and needs assessments for the implementation of new tools.
10. Track IT solution deployment projects, ensuring the establishment and maintenance of support procedures.

1. Bachelor's degree in Engineering or equivalent with a specialization in major support domains such as workstation, iOS, networks, and systems.
2. Minimum of 7 years of experience in a similar role.
3. Proven technical expertise in managing workstations within a complex application environment.
4. Strong knowledge of ITSM and ITIL tools, and a solid understanding of IT infrastructure.
5. Ability to build relationships with application and technical teams, with strong interpersonal and team leadership skills.
6. Recognized for service orientation, autonomy, and agility.
7. Proficient in English, both written and spoken.
8. ITIL certification and knowledge of ServiceNow are advantageous.

1. Technical proficiency in workstation management and complex application environments.
2. Strong understanding of ITSM and ITIL tools.
3. Excellent interpersonal and team leadership skills.
4. Service orientation and ability to work autonomously.
5. Proficiency in English.
6. ITIL certification and knowledge of ServiceNow are a plus.

A minimum of 7 years in a similar role, demonstrating technical expertise and leadership in IT support management.

Bachelor's degree in Engineering or equivalent.

Employees benefit from working in the heart of Paris, in the 1st arrondissement, with opportunities for personalized HR support and career growth within a rapidly expanding company.

Louis Vuitton prides itself on a culture of innovation and excellence, where employees are encouraged to explore their potential and contribute to the brand's success. The company values diversity and inclusivity, fostering an environment where all employees can thrive and grow.