Louis Vuitton EMEA Support Delivery Manager

Paris • France

Saturday, March 22, 2025

Louis Vuitton, a prestigious member of the LVMH conglomerate, has been a beacon of luxury and innovation since 1854. Renowned for its commitment to excellence, the brand offers a dynamic and inclusive work environment where creativity and ambition are celebrated. As part of LVMH, Louis Vuitton benefits from a rich heritage and a global presence, providing unparalleled opportunities for professional growth and development.

1. Oversee the performance of the EMEA Service Desk, ensuring both quantitative and qualitative excellence.
2. Coordinate assistance and support chains with technical and functional teams, facilitating smooth incident and request management.
3. Manage major incident resolution and user communication across the EMEA region, ensuring user satisfaction measurement.
4. Implement action plans for recurring incidents to enhance service performance.
5. Ensure new technical or application scopes are adequately supported by the support chain.
6. Coordinate security escalations and remediation follow-ups in collaboration with EMEA CISOs.
7. Manage the evolution of ticketing tools and liaise with support actors, editors, and central teams.
8. Lead the deployment of new ITSM tool functionalities.
9. Conduct technological watch activities, workshops, and needs assessments for new tool implementation.
10. Monitor IT solution deployment projects, ensuring support procedures are established and maintained.

1. Bachelor's degree in Engineering or equivalent, with a specialization in major support domains such as workstation, iOS, networks, and systems.
2. Minimum of 7 years of experience in a similar role.

1. Technical expertise in workstation management within complex application environments.
2. Proficiency in ITSM and ITIL tools and infrastructure.
3. Strong interpersonal skills and ability to foster relationships with application and technical teams.
4. Service-oriented mindset with autonomy and agility.
5. Proficiency in English, both written and spoken.
6. ITIL certification and knowledge of Service Now are advantageous.

Minimum of 7 years in a similar role, with a strong technical background in workstation management and ITSM tools.

Bachelor's degree in Engineering or equivalent.

Opportunity to work in a rapidly growing company located in the heart of Paris, with personalized HR support throughout one's career.

Louis Vuitton fosters an inclusive and diverse workplace culture, celebrating individuality and encouraging creativity. The company is committed to providing an environment where employees can thrive and contribute to the brand's ongoing success.