Louis Vuitton EMEA Omnichannel Business Project Manager

Louis Vuitton, a prestigious entity within the LVMH conglomerate, is renowned for its commitment to luxury, innovation, and excellence. As part of the Mode & Maroquinerie division, the brand offers a dynamic and sophisticated work environment that fosters creativity and professional growth.

1. Analyze the digital customer journey from add-to-cart to payment to identify friction points and optimization levers.
2. Identify market-specific services considering customer expectations, local constraints, and profitability challenges.
3. Structure and prioritize functional roadmaps in alignment with the global omnichannel strategy.
4. Collaborate closely with tech, product, and business teams to frame, prioritize, and deploy enhancements.
5. Monitor feature deployments, measure their impact on business KPIs, and benchmark performance.
6. Consolidate and present PI Planning requests, arbitrations, and recommendations to stakeholders.
7. Lead testing phases and large-scale deployment of new features such as enhanced gifting experiences, personalization, and last-mile improvements.
8. Identify innovative growth and cost-saving levers.
9. Lead the Voice of Client strategy for EMEA, consolidating feedback to guide experience improvements.
10. Facilitate action plans from client feedback and oversee their implementation.
11. Support the adoption and use of tools across markets.
12. Assist in launching new e-commerce markets, including business case definition and go-live preparation.
13. Ensure localization of services and content meets regional expectations and regulatory requirements.
14. Supervise and mentor an intern, fostering their autonomy, analytical skills, and project management capabilities.

1. Minimum 5 years of experience in e-commerce/omnichannel project management.
2. Strong business, digital, and customer culture with a penchant for innovation and user experience optimization.
3. Excellent analytical skills with the ability to transform data into strategic and operational recommendations.
4. Proficient in written and verbal communication, capable of simplifying technical topics for non-expert audiences.
5. Expert in PowerPoint, able to create clear, structured, and impactful presentations.
6. Autonomous, organized, comfortable managing multiple projects in cross-functional and international environments.
7. Proficient in English; additional language skills are advantageous.
8. Proficient in analytical tools: ContentSquare, Google Analytics, Salesforce, Excel.

1. Analytical thinking
2. Strategic planning
3. Project management
4. Communication
5. Presentation design
6. Cross-functional collaboration
7. Data analysis
8. Multilingual proficiency

Minimum 5 years of experience in e-commerce/omnichannel project management with a strong grasp of order flows and digital purchasing journeys.

The role offers a hybrid working mode, allowing for a blend of remote and on-site work, providing flexibility and work-life balance.

Louis Vuitton promotes a culture of luxury, innovation, and excellence. The workplace is characterized by a commitment to creativity, professional development, and a collaborative environment that values diversity and inclusion.