Louis Vuitton Director of Client Experience

Irving • USA

Monday, February 10, 2025

Louis Vuitton, a distinguished name in luxury fashion, is part of the LVMH Group, a global leader in high-quality products. As an employer, Louis Vuitton is committed to fostering an inclusive and dynamic work environment where each employee is valued for their unique contributions. The brand is renowned for its dedication to craftsmanship, innovation, and setting industry trends, offering employees the opportunity to thrive in a culture of excellence and creativity.

1. Lead Senior Managers to drive operational excellence and develop business strategies to enhance the client experience.
2. Foster a culture of excellence, growth, and accountability with proactive communication across all levels.
3. Set and communicate specific and measurable performance standards supporting the business mission.
4. Develop quality management strategies for Client Service Centers, including standards, scorecards, and performance metrics.
5. Provide thought leadership on career pathing to secure top employee engagement and retention.
6. Ensure Senior Managers are engaged with team activities, supporting efficient performance management.
7. Develop and implement initiatives to optimize service levels, sales performance, and client satisfaction.
8. Partner cross-functionally to standardize processes and align best practices globally.
9. Assess service statistics and recommend strategies to improve service quality and productivity.
10. Identify industry trends and best practices by analyzing competitors and other luxury players.

1. Minimum of 10 years of leadership or management experience, preferably in a customer service setting.
2. At least 8 years in a similar role managing leaders and large teams (40+ total scope).
3. Experience in an in-house call center environment supporting a multi-channel and multi-product organization.
4. Strong leadership and team management skills.
5. Excellent communication and interpersonal abilities.
6. Capability to analyze data and derive actionable insights.
7. Deep understanding of luxury retail dynamics.
8. Experience in developing and implementing client experience strategies.
9. Track record of driving client loyalty and retention initiatives.

1. Leadership and team management
2. Strategic thinking and problem-solving
3. Data analysis and CRM proficiency
4. Excellent communication and interpersonal skills
5. Client service excellence

Minimum 10 years of leadership or management experience, with at least 8 years in a similar role managing leaders and large teams.

Louis Vuitton offers a dynamic work environment with opportunities for professional growth and development. Employees are part of a culture that values diversity, equality, and inclusion, providing a platform for meaningful career progression.

Louis Vuitton is dedicated to creating a workplace that respects and celebrates the uniqueness of each employee. The company promotes professional equality and is committed to building an inclusive workforce. Employees are encouraged to thrive in a culture that values excellence, creativity, and innovation.