Louis Vuitton Director of Business Performance & Workforce Management

Louis Vuitton, a prestigious brand within the LVMH conglomerate, is renowned for its commitment to excellence and innovation in the luxury fashion industry. As an employer, Louis Vuitton values the uniqueness of each employee, fostering an inclusive environment that supports professional equality and growth. The company offers unparalleled career development opportunities, both locally and globally, and provides industry-leading training to enhance employees' understanding of the luxury retail landscape.

1. Ensure the achievement of key performance indicators (KPIs), handle rates, service levels, and sales targets while closely monitoring expenses.
2. Develop and implement a comprehensive operations analytics framework to provide data-driven insights into efficiency, utilization, cost-effectiveness, and quality of operations.
3. Establish clear KPIs and create interactive dashboards for monitoring and reporting on operational performance related to service levels, sales, and cost-effectiveness.
4. Utilize advanced analytics techniques to identify emerging trends, predict future outcomes, and provide strategic recommendations.
5. Lead strategic workforce planning to ensure optimal staffing levels that align with service demands and support business growth initiatives.
6. Implement and refine models, tools, and processes for accurate labor forecasting, efficient scheduling, and continuous productivity optimization.
7. Collaborate with operations leadership, finance, and digital teams to evaluate service delivery models.
8. Drive business growth, profitability, and competitive advantage through data and operational expertise.
9. Engage with senior business stakeholders to provide actionable recommendations and insights.
10. Leverage data analytics to align and optimize investment strategies.

1. Bachelor's degree in a quantitative field such as STEM, Data Analytics, Operations Management, Business Administration, or equivalent experience.
2. Minimum 10 years of experience in an industry with short implementation cycles, such as e-commerce or online product services.
3. Demonstrated expertise in long-term workforce planning, capacity modeling, and cost optimization techniques.
4. Salesforce experience is highly preferred.

1. Exceptional leadership and interpersonal skills.
2. Proven experience leading cross-functional teams and managing complex initiatives.
3. Strong expertise in analytics, including metric identification, visualization, and data interpretation.
4. Advanced analytical, problem-solving, and decision-making abilities.
5. Strong stakeholder management, communication, and influencing skills.
6. Customer centricity and a passion for operational excellence.

Minimum 10 years of experience in an industry with short implementation cycles, such as e-commerce or online product services. Expertise in workforce planning, capacity modeling, and cost optimization techniques is required. Salesforce experience is highly preferred.

Bachelor's degree in a quantitative field such as STEM, Data Analytics, Operations Management, Business Administration, or equivalent experience.

Louis Vuitton offers a generous benefits package, including unparalleled career development opportunities and industry-leading training.

Louis Vuitton fosters a culture that respects the uniqueness of each employee, promoting initiatives that support professional equality and inclusivity. The company is dedicated to building a passionate workforce committed to meaningful strategies and operational excellence.