Louis Vuitton Direct to Client Specialist

Louis Vuitton, a prestigious name in the luxury fashion industry, is part of the LVMH conglomerate, renowned for its commitment to excellence and innovation. As an employer, Louis Vuitton values the uniqueness of each employee and fosters an environment where individuals can thrive. The company is dedicated to promoting professional equality and creating an inclusive workforce, offering unparalleled career development opportunities and industry-leading training.

1. Handle client inquiries related to care services via phone, email, and video with precision and accuracy.
2. Achieve assigned objectives in productivity and quality while maintaining high operational standards.
3. Perform accurate product assessments related to repairs and quality to provide care information to clients.
4. Assess incoming repairs to determine the condition and repairability of items against store documents.
5. Utilize the in-house CRM system to access technical data for processing repairs when instructions are not provided.
6. Manage a range of client calls, including payment questions, quotations, customer service issues, and escalated client calls.

1. Minimum of 3 years of experience in a similar role.

1. Excellent customer service skills.
2. Strong communication skills.
3. Proficiency in English.

A minimum of three years of experience in a customer service or client-facing role within the luxury retail sector is required.

The salary range is USD $20.00 - $24.00 per hour, complemented by a comprehensive benefits package.

The role offers a comprehensive benefits package including medical, dental, vision, short and long-term disability, various paid time off programs, employee discounts, and two retirement plans with employer contributions.

Louis Vuitton is committed to fostering a culture that emphasizes inclusivity and professional equality. The company goes beyond symbolic measures to implement meaningful strategies that support a diverse workforce, ensuring every employee finds their place and thrives.