Louis Vuitton Direct to Client Specialist

Louis Vuitton, a renowned entity within the Fashion & Leather Goods sector, is part of the esteemed LVMH conglomerate. As an employer, Louis Vuitton is committed to fostering an inclusive workplace that respects the uniqueness of each employee, offering robust career development opportunities and industry-leading training. The company is dedicated to creating a culture that supports professional equality and meaningful workforce strategies.

1. Provide exceptional client service by accurately handling inquiries related to care services via phone, email, and video.
2. Achieve objectives in productivity and quality while maintaining high operational standards.
3. Perform accurate and complete product assessments related to repairs and quality.
4. Assess incoming repairs to evaluate the condition against store documents and determine repairability.
5. Utilize CRM systems to access technical data for processing repairs.
6. Handle a range of client calls, including payment questions, quotations, and customer service issues.

1. Minimum 3 years of relevant experience.

1. Excellent customer service skills.
2. Strong communication abilities.
3. Proficient command of the English language.

Minimum 3 years of relevant experience in a customer service role, preferably within the luxury or retail sector.

The position offers a salary range of USD $20.00 - $24.00 per hour, complemented by a comprehensive benefits package.

The benefits package includes medical, dental, vision, short and long-term disability, various paid time off programs, employee discounts/perks, and two retirement plans with employer contributions.

Louis Vuitton is dedicated to promoting a culture that values diversity and inclusion, ensuring each employee can find their place and thrive. The company supports professional equality and provides unparalleled career development opportunities both locally and globally.