Louis Vuitton Direct to Client Specialist

Louis Vuitton, a prestigious entity within the LVMH conglomerate, is renowned for its commitment to fostering a diverse and inclusive workplace. The brand is dedicated to empowering each employee to thrive, offering unparalleled career development opportunities and industry-leading training. As part of the Fashion & Leather Goods sector, Louis Vuitton provides a dynamic environment for professional growth and innovation.

1. Provide exceptional client service by accurately handling inquiries related to care services via phone, email, and video.
2. Achieve assigned objectives in productivity and quality while maintaining high operational standards.
3. Perform accurate product assessments related to repairs and quality to offer clients repair or care information.
4. Evaluate incoming repairs to determine the condition of items against store documents and assess repairability.
5. Utilize CRM systems to access technical data for processing repairs when instructions are not provided.
6. Handle a range of client calls, including payment questions, quotations, and customer service issues.

1. Minimum of 3 years of relevant experience in a customer service or client-facing role.

1. Excellent customer service skills.
2. Strong communication skills.
3. Proficient command of the English language.

Minimum 3 years of relevant experience in a customer service or client-facing role.

Salary range of USD $20.00 - $24.00 per hour, plus a comprehensive benefits package.

Comprehensive benefits package including medical, dental, vision, short and long-term disability, various paid time off programs, employee discounts/perks, and two retirement plans with employer contributions.

Louis Vuitton is committed to creating a culture that values diversity and inclusivity, promoting professional equality and meaningful strategies to support an inclusive workforce. The company offers a supportive environment where employees can find their place and thrive, with access to industry-leading training and career development opportunities.