Louis Vuitton Direct to Client Specialist - 2nd Shift

Ontario • USA

Saturday, November 22, 2025

Louis Vuitton, a prestigious name in the luxury fashion industry, is part of the renowned LVMH conglomerate, which is celebrated for its commitment to excellence and innovation. As an employer, Louis Vuitton is dedicated to fostering an inclusive and dynamic work environment where each employee's uniqueness is respected and valued. The company offers unparalleled career development opportunities and industry-leading training, ensuring that employees are well-equipped to thrive in the luxury and after-sales retail environment.

1. Provide exceptional client service by handling inquiries related to care services via phone, email, and video.
2. Achieve objectives in productivity and quality while maintaining high operational standards.
3. Perform accurate product assessments related to repairs and quality to provide care information to clients.
4. Assess incoming repairs to determine the condition and repairability of items.
5. Utilize CRM systems to access technical data and process repairs efficiently.
6. Manage a range of client interactions, including payment inquiries, quotations, and customer service issues.

1. Minimum of 3 years of relevant experience in customer service or a related field.

1. Excellent customer service skills.
2. Strong communication abilities.
3. Proficiency in English.
4. Ability to handle multiple communication channels effectively.

A minimum of three years of experience in customer service or a related role is required.

The salary range is USD $20.00 - $24.00 per hour, complemented by a comprehensive benefits package.

The benefits package includes medical, dental, vision, short and long-term disability, various paid time off programs, employee discounts, and two retirement plans with employer contributions.

Louis Vuitton is committed to creating a workplace culture that emphasizes inclusivity and professional equality. The company values the unique contributions of each employee and supports their growth through meaningful strategies and initiatives.