Louis Vuitton Digital Care Services Specialist

Louis Vuitton, a prestigious brand within the LVMH conglomerate, is renowned for its dedication to craftsmanship and luxury. As an employer, Louis Vuitton values the individuality of its employees and provides a supportive environment that fosters professional growth and equality. The company is committed to creating an inclusive workforce and offers extensive career development opportunities, both locally and globally.

1. Provide accurate and complete product assessments related to repairs and quality for client care services via phone, email, and video.
2. Evaluate incoming repairs to determine the condition of items and assess repairability against store documentation.
3. Utilize the JD Edwards system to access technical data for processing repairs when instructions are not provided.
4. Consistently meet assigned goals in email and phone quality, and productivity.
5. Handle a variety of calls including payment collection, quotations, and customer service issues.
6. Troubleshoot, analyze, and research issues related to repairs, sometimes requiring production floor research.
7. Maintain exemplary customer service by adhering to Quality Customer Service Standards and Louis Vuitton Etiquette.
8. Communicate with Product Assessment, Logistics, and Client Services teams to report feedback on shipments and ensure client communication.
9. Address customer complaints promptly with fairness and courtesy, maintaining a client-centric mindset.
10. Adhere to department and company policies and procedures.
11. Stay informed on product, company, and departmental information and initiatives.
12. Effectively utilize all required systems.
13. Document all calls and email correspondence to track customer inquiries and feedback using CRM software.
14. Participate in departmental training and improvement initiatives.
15. Contribute to process improvement projects within the company.
16. Perform additional duties as assigned to meet business objectives.

1. GED certificate or high school diploma
2. Minimum 3 years of experience in customer service

1. Exceptional client-centric mindset
2. Excellent verbal and written communication skills
3. Ability to learn quickly and maintain high performance in a fast-paced environment
4. Excellent organizational and time-management skills
5. Proactive, solution-oriented, and detail-oriented
6. Ability to work independently and as part of a team
7. Exceptional interpersonal skills
8. Ability to handle multiple tasks simultaneously
9. Self-starter with minimal supervision
10. Punctuality and schedule flexibility, including weekends

A minimum of 3 years in customer service is required, ideally within a luxury or retail environment.

GED certificate or high school diploma

$21.00 per hour, plus a $2.00 shift differential for hours worked.

Louis Vuitton offers a generous benefits package, including unparalleled career development opportunities and industry-leading training.

Louis Vuitton fosters a culture that respects the uniqueness of each employee, promoting professional equality and inclusivity. The company is passionate about meaningful strategies aimed at crafting an inclusive workforce and provides an environment conducive to personal and professional growth.