Louis Vuitton Digital Care Services Specialist

Louis Vuitton, a prestigious name in the luxury fashion industry, is part of the LVMH conglomerate, renowned for its commitment to excellence and innovation. As an employer, Louis Vuitton values the individuality of each employee, offering a supportive environment that fosters professional growth and equality. The company is dedicated to creating an inclusive workforce and provides extensive career development opportunities, both locally and globally, along with industry-leading training programs.

1. Provide accurate and comprehensive product assessments related to repairs and quality, delivering care information to clients.
2. Evaluate incoming repairs to determine the condition and repairability of products against store documentation.
3. Utilize the JD Edwards system to access technical data for processing repairs when instructions are not provided.
4. Consistently achieve assigned goals in email and phone quality, and productivity.
5. Handle a variety of calls including payment collection, quotations, and customer service issues.
6. Troubleshoot, analyze, and research issues related to repairs, occasionally requiring production floor research.
7. Maintain exemplary customer service by adhering to Quality Customer Service Standards, Louis Vuitton Etiquette, and Selling Ceremony.
8. Communicate with Product Assessment, Logistics, and Client Services teams to report feedback and ensure client communication.
9. Address customer complaints promptly with fairness and courtesy, maintaining a client-centric mindset.
10. Adhere to departmental and company policies and procedures.
11. Stay informed on product, company, and departmental updates and initiatives.
12. Effectively utilize all required systems.
13. Document all calls and email correspondence to track customer inquiries and feedback using CRM software.
14. Participate in departmental training and initiatives.
15. Engage in improvement projects and propose process enhancements.
16. Perform additional duties as assigned to meet business objectives.

1. GED certificate or high school diploma

1. Exceptional client-centric mindset
2. Excellent verbal and written communication
3. Ability to learn quickly and maintain high performance in a fast-paced environment
4. Excellent organizational and time-management skills
5. Proactive, solution-oriented, and detail-focused
6. Ability to work independently and as part of a team
7. Exceptional interpersonal skills
8. Ability to handle multiple tasks simultaneously
9. Self-starter with minimal supervision
10. Punctuality and schedule flexibility, including potential weekend work

Ideally 3 – 5 years of experience in customer service.

GED certificate or high school diploma

$21.00 per hour

Generous benefits package, unparalleled career development opportunities, and industry-leading training.

Louis Vuitton fosters a culture that respects individuality and promotes professional equality. The company is passionate about creating an inclusive workforce and offers a supportive environment for employees to thrive and prosper.